Carnival UK (P&O Cruises & Cunard)
Princess Cruises Reservations Advisor
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Reservations Advisor – Princess Cruises
We take enormous pride in bringing to life Princess Cruises, and as one of our Reservations Advisors, you will demonstrate a passion for our brand by delivering exceptional customer service, enhancing guest experiences, and meeting sales and telephony targets.
Key Responsibilities
- Provide pre- and post-cruise queries to guests and travel agents via inbound calls, aiming for first-call resolution
- Use product knowledge and exceptional customer service to achieve the best outcomes for guests and partners
- Build trusting relationships, proactively identifying cruise products and itineraries that best match customers’ needs
- Convert enquiries into bookings, confidently recommending and selling:
- Cruise holidays
- Cabins
- Cruise packages
- Relevant additional products
- Manage entire booking process from initial enquiry to confirmation, ensuring accuracy and attention to detail
- Create memorable guest experiences and deliver outstanding satisfaction
- Support travel agent and guest queries via webchat
- Handle complex and special requests with professionalism, expert product knowledge, and full accountability
Role Details
- Position: CUK13 (full-time, permanent)
- Work Arrangement: Hybrid roles with a minimum of two days per week in the Southampton office
Requirements: What You Need to Succeed
Successful candidates will possess:
- Exceptional communication skills and a commitment to exceptional customer service, with a desire to go the extra mile for guests and travel partners
- A problem-solving mindset, with the ability to resolve enquiries and complaints to a high standard
- Strong product knowledge to recommend and retain bookings by showcasing key benefits
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Note: While we list these as key requirements, we value diverse backgrounds, experiences, and skill sets—this isn’t a checklist but a guide.
About You: The Ideal Candidate
You’re more than your experience—you bring:
- Professionalism (customer and colleague got the needed compliance)
- Positive attitude and problem resolution skills
- Team collaboration
- Adaptability
Reservation Advisor: Key Information
Interview Process
The recruitment process includes:
- A one-way video interview
- An online assessment
- A Discovery Day at Carnival House, featuring:
- Icebreaker
- Q&A with a team member
- Group activity
- 1:1 competency-style interview
- Assessment Date: 27th July 2026
- Start Date: 7th September 2026
Onboarding and Training
- First 5 weeks with our training team (Monday to Friday, 9:00 AM – 5:00 PM)
- Full attendance required during this period.
- Average Working Hours: 35 per week
Shift Expectations
- Monday to Friday: 8:00 AM – 8:00 PM (12 hours with no mandatory breaks)
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 10:00 AM – 4:00 PM
- Requirement: 2 Saturdays and 2 Sundays per Lunar Month (rotations determined within the team)
Benefits: Why Join Us?
Working in our Contact Centre Operations teams, you gain access to:
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- Flexible, work-life balanced hybrid roles and hybrid-friendly culture
- ‘Job Pile’ Bonus Scheme
- Employee discount on cruising, including friends & family first-look bookings
- Recognition scheme with prizes and awards
- Regular office events (live entertainment, lifestyle events, charity fundraisers)
- Learning & Development opportunities
- Employee-led networks
- Company-paid Health Cash Plan & health assessments
- Discounted retail and leisure via Carnival Discounts
- 25+ holiday days, bank holiday allowance, and holiday trading scheme
- Develop within Travel’s Employer of Choice
Take the Next Step
We value providing an excellent candidate experience. Apply early—our hiring teams prioritise fairness and may pause or close the role if application volume overwhelms us.
#Job Functions: Customer Service; Sales #PCL #CUK
About Us
Holidays matter, and there’s no better way to travel than The Love Boat. At Princess Cruises, we craft premium, personalised holiday experiences, global exploration, and something magical—from 80+ destinations worldwide.
As part of Carnival Corporation, our values reflect our commitment to safety, sustainability, compliance, inclusivity, and diversity. We celebrate distinct culture, high standards, and ultimately, passion for our brand.
Join Princess—and discover why The Love Boat enables us to be the industry’s Leading Employer of Choice.
Carnival Corporation & plc
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