Carnival UK (P&O Cruises & Cunard)
Princess Cruises Reservations Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Princess Cruises Reservations Advisor
Senior Reservations Advisor – Princess Cruises
We take enormous pride in bringing Princess Cruises to life, and as a Reservations Advisor, you’ll embody our brand passion by providing exceptional customer service, enhancing guest experiences, and achieving sales and telephony targets.
Key Responsibilities
- Use your product knowledge and outstanding customer service skills to resolve pre- and post-cruise enquiries via inbound calls, aiming for first-call resolution to meet guest and travel agent partner expectations.
- Build trusting relationships by proactively identifying cruise and itinerary options tailored to individual needs.
- Convert enquiries into bookings with confidence, recommending and selling:
- Cruise holidays
- Cabins and cabin upgrades
- Packages and add-on products
- Manage the booking journey from enquiry to confirmation, ensuring accuracy and attention to detail throughout.
- Deliver memorable guest experiences while maintaining high standards of guest satisfaction.
- Provide travel agent and guest support via webchat.
- Handle complex and special requests with professionalism, demonstrating expert knowledge and ownership until resolution.
Role Overview
Classification: CUK13 Working Model: Full-time, permanent (hybrid: minimum 2 days on-site in Southampton) Training: Full 5-week immersive programme (mon-fri, 9:00–17:00, mandatory attendance).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements: What You Need to Succeed
Successful candidates will demonstrate:
- Exceptional communication skills and a dedication to delivering outstanding customer experiences.
- Problem-solving ability to resolve queries and complaints efficiently, with a strong first-call resolution track record.
- Ability to leverage product expertise to recommend ideal cruise options and retain bookings.
The role welcomes individuals from diverse backgrounds—these requirements are indicative, not exhaustive.
Ideal Candidate (The Beyond-CV)
You embody: ✔ Professionalism – courtesy, reliability, and discretion with customer data. ✔ Positive attitude – enthusiasm and resilience in fast-paced environments. ✔ Team Collaboration – readiness to work co-operatively. ✔ Adaptability – agility to adjust to evolving priorities and shift patterns.
What to Know Before Applying
Interview Process (Timeline: 27th July 2026 Start Date: 7th September 2026)
- One-way video interview
- Online assessment
- Discovery Day at Carnival House:
- Icebreaker
- Team Q&A
- Group activity
- 1:1 competency-based interview
Shift Patterns
- Core hours: Mon-Fri (08:00–20:00), Sat (09:00–17:00), Sun (10:00–16:00)
- Frequency: Work 2 Saturdays in 4 and 2 Sundays in 4. Exact schedules confirmed locally by our CCO Resource Planning team. Breaks included.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Princess Cruises?
Perks & Benefits
🌟 Competitive Bonus Scheme 🆓 Employee Discounted Cruising + Friends & Family offers 🏆 Recognition & rewards with prizes and schemes 🎉 Regular office events—live music, lifestyle activities, charity fundraisers 📚 Development opportunities through training and certifications 👥 Employee-led networks for belonging and belonging-led growth 🏥 Private Health Cash Plan + health assessments 🛍️ Retail/leisure discounts via promotions platform ⚡ Holiday Entitlement:
- Minimum 25 days annual leave plus holiday trading schemes.
Take the Next Step
Look forward to a friendly hiring process, but note: early applications reduce delays due to high volume.
#JobFx: Customer Service; Sales Budget: CUK13 (PCL Category) Reader Note: We’re better together, prioritising diversity, equality, and inclusion—a culture born from celebrating variety.
Princess’s inner culture: No stranger to adventure but no one hides love for cruise. Sorry, call me! ✨
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills