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Principal Client Partner
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Tripadvisor, the world’s preferred travel guidance company, is looking for a Principal Client Partner to join our growing team. This is an opportunity to be a part of a high-energy sales organization focused on breaking and accelerating revenue across key categories. You must be hungry to break new business and uncover new areas of opportunity. As a part of this team, your main responsibility will be to drive revenue with partners by providing well thought out solutions that help them build their brands. You will use your industry knowledge to build trust based on a combination of data-based strategies, high-value audiences, cutting-edge technology, and a deep product portfolio. This role requires persistent and persuasive communication with clients. You will need a deep understanding of the digital advertising landscape, have experience with programmatic, custom content solutions, and have proven partnership success credentials. You feel comfortable working independently, while also forging internal relationships in order to collaborate with internal teams to close deals.
Job Location: London – Hybrid
This role is a hybrid position that requires 2 days per week in our London office.
What You'll Do
Responsible for revenue goals, building, developing and servicing new business. Develop relationships at all levels, both at the agency and client. Prospect strategically to identify and qualify categories and accounts that are not currently spending with Tripadvisor. Build and maintain a strong knowledge of Tripadvisor’s product suites. Have a focused sales strategy and feel comfortable handling high RFP volume. Consistently bring client partners proactive solutions in order to help them meet their business challenges. Feel comfortable being a part of a lean team – you will be integrated from the proposal and media plan process through crafting final reporting. Work closely with internal teams, such as research, ad operations, and client services to ensure that we are delivering world-class service to our partners. Manage a sales pipeline with timely and accurate forecasting. Foster and contribute to a positive, collaborative team culture, role-modelling the behaviours that make Tripadvisor a great place to work.
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Skills & Experience
At least 8–10 years of digital media experience and proven success in building mutually beneficial partnerships. Experience at a leading media company, technology or social media platform. Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. Proven ability to operate effectively with a global-first mindset An entrepreneurial and competitive spirit that is excited by building something new. Experience successfully driving revenue through discovering, prospecting and creating new business. Ability to develop, bring to market and execute complex and integrated partnerships. Ability to manage multiple live campaigns at once with both new and returning clients. Strong writing skills to craft presentations and creative audience stories. Strong negotiation skills and an ability to persuade at all levels of an agency or client. Passion and knowledge of the online advertising industry.
What We Offer
Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums. Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.
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Our Cultural Pillars
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievement
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
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