Seeq Corporation
Principal Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Principal Customer Success Manager (CSM)
Position Summary
The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment. Focusing on retain, grow, delight, and deliver measurable value across the customer lifecycle, this role ensures high-value outcomes for enterprise clients.
Although based in remote-first mode, the ideal candidate will often travel as required to engage directly with customers and support critical milestones. Seeq is in scale-up mode, growing rapidly within O&G, Chemicals, Pharma, Power, and MMM industries. The experienced CSM will partner with decision-makers (COO, CTO, CDO, process engineers, and transformation leaders) across multi-national, multi-site, and multi-business unit portfolios with multi-million-dollar account responsibility.
Strategic Customer Leadership
Account Ownership & Strategic Alignment
- Own a high-value, complex portfolio and execute enterprise-level strategic success plans that tie Seeq’s capabilities to customers’ digital transformation, operational excellence, or sustainability initiatives.
- Define clear value hypotheses, milestones, and executive-level success metrics embedded in quarterly/executive business reviews (EBRs/QBRs).
Executive partnerships
- Act as the primary executive-facing advisor, ensuring alignment between Seeq’s product roadmap and the customer’s long-term vision.
Advisory Role
- Represent Seeq internally, shaping roadmap discussions, customer advisory boards, and product/feature recommendations grounded in practical needs from global industrial and manufacturing environments.
Adoption, Value Realization & Expansion
Broad Internal Adoption
- Coordinate structured onboarding, advanced enablement programs, and communities of practice (with Training and Services) to drive deep and consistent adoption across the customer’s organization.
Use Case Management
- Identify, prioritize, and quantify high-impact use cases, ensuring successful deployment, measurable outcomes, and storytelling that fosters advocacy and reference potential.
Commercial Strategy
- Own the renewal and expansion strategy for high-value accounts, including early risk mitigation and upsell/cross-sell opportunities through land-and-expand strategies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Collaborative Account Planning
- Work closely with Sales, Services, and Partners, developing multi-year expansion roadmaps, forecasting "whitespace" opportunities, and ensuring executive alignment and sponsorship.
Customer Advocacy, Escalations & Internal Influence
Support & Resolution
- Serve as the principal escalation point for high-risk, high-visibility issues, coordinating responses, and ensuring long-term relational strength.
Influence Product & Strategy
- Translate customer needs into prioritized requirements, advocating for feature enhancements and advancements in industrial analytics/manufacturing intelligence.
Thought Leadership & Development
- Mentor junior Customer Success Managers and cross-functional teams on best practices for account management, stakeholder communication, and risk management.
- Contribute to advisory boards, beta programs, and domain-specific initiatives for manufacturing and industrial sectors.
Operational Excellence & Data-Driven Approach
Account Health Management
- Monitor customer-health indicators and usage data to assess account performance, adjust strategies, and enhance engagement models aligned with real-time opportunities and risks.
Account Documentation & Alignment
- Maintain transparent internal records of strategies, risks, and opportunities to align teams and ensure continuity across customer journeys.
Process & Tooling Innovation
- Influence the design and improvement of Customer Success frameworks, playbooks, and tools to foster scalability and consistency.
Requirements
- 8+ years in B2B SaaS or industrial analytics roles, with proven experience managing complex enterprise accounts in multinational or manufacturing/process industries.
- Senior/Strategic CSM or equivalent experience is preferred to oversee multi-million-dollar account retention, renewal, and expansion portfolios.
- Experienced in O&G, Chemicals, Pharma, Power, or MMM industries, with familiarity in time-series, advanced analytics, and IT/OT collaboration.
- Exceptional performance in executive-facing communications, particularly with VP+, C-level stalwarts on value realization and transformation.
- Data-driven mindset to leverage account performance signals, usage metrics, and business insights for decision-making.
- Proven ability to translate corporate strategy into concrete account engagement plans and align diverse stakeholders.
- Experience collaborating cross-functionally with Sales, Product, Services, and Support to drive advocacy, expansion, and long-term partnerships.
- Technical storytelling capacity—ability to simplify complex concepts for non-experts while maintaining credibility with domain experts.
- Comfort in autonomous, ambiguous, high-growth environments, setting direction with influence over internal priorities.
- Willingness to travel for critical client engagements.
- Multilingual proficiency (French, Spanish) in addition to English strongly preferred.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Seeq
Vibe & Culture
We’re a remote-first, start-up culture driven by success of mission-led teams. Backed by serial entrepreneurs and Fortune 500 leaders, Seeq empowers teams to solve pressing issues like transforming industrial data into value—the way leading manufacturers thrive. Recognized as:
- Certified as Great Place to Work
- The Best Startups in Enterprise Technology (Tech Fast 500)
- Inc. Magazine’s Best Places to Work
The Perks
| Financial & Flexibility | Life & Wellbeing |
|---|---|
| $172,000 (USD) base salary + competitive bounty | 12-weeks paid family (or carer’s) leave |
| Approximately £127,000 or €146,000 compensation equivalent | Unlimited Paid Time Off |
| Bitning Vacation Bonus program | Generous Home Office Allowance |
For the thriving self-partners:
- Mobile & Internet Reimbursements
- Group Medical, Life, and Disability Coverages
- Pre-tax Vision & Dental (with orthodontics support)
- Pet-friendly office (mountie approval included!)
- Employee Assistance Programs
Seeq holds equal employment rights, thrives on diversity, and expects compliance with local labor law and immigration requirements.
- No responsibility for sponsorships beyond domestic work authorization.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location