Ofgem
Principal Delivery Manager
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Principal Delivery Manager
Principal Delivery Manager – Ofgem
Possible office locations: Cardiff, Glasgow, or London • Especially welcoming applicants from Cardiff and Glasgow
About the Role
Ofgem is committed to delivering smarter, faster, and more effective digital services to tackle challenges in the rapidly evolving energy sector while driving innovation that benefits consumers and supports Net Zero. We’re seeking a Principal Delivery Manager to provide strategic leadership across a complex digital portfolio, shaping how critical products and services are developed and executed across the organisation.
About Ofgem
Ofgem is the independent energy regulator for Great Britain. We are leading the energy sector’s transition towards Net Zero while protecting vulnerable consumers and ensuring a fair energy system.
This permanent position offers the chance to influence digital delivery strategy within an organisation undergoing significant transformation. The role is highly visible and involves:
- Shaping ways of working to ensure Delivery Excellence.
- Establishing conditions for multidisciplinary teams to thrive.
- Delivering impactful digital products and services for both Ofgem and end consumers.
This position demands strategic leadership, operational oversight, and cross-divisional influence as a leader in the transition to a cleaner, fairer, and more secure energy system.
Responsibilities
To ensuring successful delivery across teams and partners:
Core Responsibilities
- Lead Delivery Community: Shape a community of practice focusing on:
- Building capability.
- Continuous improvement in delivery frameworks.
- Professional development of Delivery Managers.
- Team Leadership:
- Recruit and lead skilled Delivery Managers to execute the digital portfolio.
- Line-manage teams to achieve high performance, provide pastoral care, and fostering career growth.
- Cross-Functional Collaboration:
- Work with Programme Managers and practice leads to ensure seamless delivery.
- Coach Delivery Managers in Best Practices while identifying dependencies across the portfolio.
- Strategic Alignment:
- As part of the Digital Leadership Team, co-develop and implement digital delivery strategy for D&S.
- Oversee project scopes and architect the roadmap for digital products, breaking work into actionable stories.
- Agile Governance & Oversight:
- Ensure Agile ceremonies (e.g., sprint planning) meet governance standards.
- Assurance & Assistance:
- Act as a Scrum Master when required while ensuring controls and reporting align with Ofgem governance.
- Track delivery through fortnightly sprints and monthly reporting, including risk and project highlight updates.
- Prioritisation & Protection:
- Keep teams focused on priorities and shield them from unnecessary distractions.
- Continuous Improvement:
- Align Delivery Practices with Government Digital Service (GDS) standards to improve portfolio-wide delivery.
- Stakeholder Confidence:
- Escalate risks/barriers and enhance transparency for consistent, high-quality delivery.
- Risk Management: Handle product risks, mitigate issues, and drive timelines to success.
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Key Outputs & Deliverables
- Portfolio Reporting: Maintain clear visibility over risks/dependencies, issue status, and engagement decisions.
- Agile Ceremonies:
- Facilitate sprint planning, development retrospectives, and showcases for iterative delivery + governance.
- Team Alignment: Foster collaboration, motivation, and consistency toward objectives.
- Stakeholder Relations: Build and maintain strong internal and external stakeholder relationships.
- GDS Compliance:
- Ensure governance frameworks and delivery meet GDS standards and drive practice maturity.
- Decisional Oversight: Establish efficiencies in program leadership and reports to track work progress.
Person Specification
Essential Criteria
Experiential & Leadership
- Strong track record as Senior Delivery/Programme Manager demonstrating proven high performance and impact. (•Lead• Criteria)
- Experience managing large teams—from recruiting to appointing leading likely to succeed.
- Leadership in Freelancing: Actively overseen multiple Delivery Managers and build structures (e.g., standards, tooling, repeatable practice improvement) to elevate maturity. (•Lead• Criteria)
- Possession of an expert-level certification (or equivalent experienced) in related domains:
- ICP-APM Certified Project Delivery Manager
- ICP_ENialize Certified Scrum Master (A-CSM qualifications).
- Complex Programme Portfolio experience managing across multiple agendas—bundling business analysis, budget management, and socio-technical dependencies.
- Exceptional stakeholder management & communication to align at senior levels, simplify technical complexities, and gains alignment.
Key Behaviours
During selection, we assess the following traits:
- Seeing the Big Picture – Holistic perspective of portfolio and cross-dependencies.
- Decision Agility & Speed – Problems awareness and the initiative to act under pressure.
- Driving Forward Momentum – Adaptability and delivery speed while keeping quality.
Technical Skills
Eligible techniques relevant to civil service needs include:
- Agile Project Delivery frameworks.
- Controls management (GDS standards, tailored for UK energy regulations).
- Portfolio-level insight concerning influencing services and strategic impact.
Presentation Requirement candidates will be required to deliver written summary + live presentation showing personalised alignment to role standards.
Remuneration & Benefits
- Base Salary: £63,524 p.a.
- Pensions: £18,379 toward an Ofgem-contributing Civil Service Defined Benefit Pension (Comprehensive benefits announced).
Additional Perks
- Annual Leave: 30 days after 2 years of service.
- Development: Access to hybrid learning centres + leadership grants.
- Flexible Working: Prevelant (currently 1 day in office open for collective agreement)—ambitious for sustainability rework.
- Family Support: Policies in place for caregivers and education facilities.
- Office Standards and reputation within the government homes of governance.
- Engagement Initiatives: Diversity support, collaborative community networking.
- Contribution to UK Net Zero visions, certifying environment/social-purpose engagement.
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Security & Compliance
- Criminal Record Check required for successful candidates.
- Baseline security standards aligned with UK-GOV classification.
- Ongoing awareness of conflict of interest policy integral to onboarding.
Locations & Eligibility
Possible Offices
Cardiff | Glasgow | London • Prefer Applications from programme members within Wales/Scottish Talent Pools
Enabled Candidate Profiles
- UK Citizens.
- Republic of Ireland & Commonwealth nationals eligible for UK work permits.
- Residents from EU/EEA + Norway/Iceland/Switzerland and eligible applicants under the EU Settlement Scheme (EUSS) pre-settled.
- Turkish EMS Family Members permitted under Tarihs or similar enduring terms.
For detailed details, refer to [Civil Service Nationality Requirements].
Selection Process
Applicants undergo a structured Success Profile review on Specific competencies, experiences, technical expertise.
Steps:
- Initial submission → Online Career History & Questionnaire.
- Personal Statement (1250 words):
- Dictating a coherent narrative linking stated Role Competencies→Your proven track record.
- Shared for review via Ofgem’s assessment tool.
- Cifas validation to screen for integrity and compliance-related risks.
Post-application Detailing
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Ofgem values honesty and linkage to qualifying experience.
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Order application usage including detection of AI-generated supporting statements; unfair activity fraud. View the full candidate criteria for expectations.
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Energy Regulator’s Civil Service Code defines aspiring/committed behaviour baseline.
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If unrelated positions (sends updates)
- Applications will be considered in respect of Isle of Man/UK-wide outreach separation basics.
Note on Career Transition
At the end of 2027, this position is subject to move due to internal reorganisations Warm Homes Plan. Options will round-off during 2026 for clarified devolution eligibility to affected cohorts.
Contact Point
Lewis Buckey recruitment@ofgem.gov.uk • Recruitment@ofgem.gov.uk
This closing notification forbids continued access. Documentation may be retained via backups if personally required.
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