Ofgem
Principal Developer (Salesforce)
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Principal Developer (Salesforce)
Principal Developer (Salesforce) – Ofgem
Location & Eligibility
Successful candidates may be based in any of the following office locations:
- Cardiff
- Glasgow
- London
We especially welcome applicants from Cardird and Glasgow.
Job Summary
Across government, enterprise platforms such as Salesforce are central to delivering modern, user-focused and data-driven services. As platforms scale and become embedded in core business processes, strong technical leadership is essential to ensure stability, performance and continuous improvement.
Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and the effective operation of its core digital platforms is critical to delivering this mission.
Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are expanding and maturing our Salesforce capability through the Salesforce Centre of Enablement (CoE). This includes delivering complex, enterprise-scale solutions while ensuring that the platform remains resilient, secure and aligned with our organisational priorities.
As a Principal Developer (Salesforce), you will lead the:
- Technical strategy
- Operational management of Ofgem’s Salesforce environment. You will:
- Overseen development and administration teams
- Ensure high-quality solution delivery
- Provide technical assurance across the platform
- Work closely with senior stakeholders, architects, and suppliers
- Shape and optimise Salesforce services to ensure consistent, reliable, and high-performing outcomes
This is a senior, high-impact leadership role requiring:
- Deep Salesforce expertise
- Strong operational oversight
- The ability to influence across complex delivery environments
Job Description
Key Responsibilities
You will be responsible for:
- Defining and leading the technical strategy for Salesforce application development and administration across the organisation.
- Overseeing the performance, stability, and optimisation of Salesforce platforms, ensuring services meet enterprise standards for reliability, security, and scalability.
- Leading development and administration teams, setting standards, building capability, and driving continuous improvement.
- Providing technical assurance for:
- Configurations
- Integrations
- Release processes
- Automation pipelines
- Managing supplier and systems integrator performance, ensuring delivery aligns with contractual, technical, and quality expectations.
- Engaging with senior stakeholders to align Salesforce services with business needs and strategic priorities.
- Driving continuous improvement through:
- Performance optimisation
- Alignment of platform capabilities, processes, and tooling
- Leading on architectural decisions and long-term platform evolution, ensuring alignment with enterprise architecture.
- Overseeing service management processes, including:
- Incident management
- Problem management
- Change management
- Effective operation of live services
- Supporting governance and compliance activities, ensuring adherence to:
- Organisational standards
- Regulatory standards
Requirements & Expectations
We Are Looking For
A highly experienced and technically authoritative Salesforce professional who can lead both strategy and operations for a complex enterprise platform. You will bring:
- Deep expertise in Salesforce development and administration
- Strong leadership and stakeholder engagement skills
You may come from a Salesforce engineering, platform, or applications leadership background but must demonstrate:
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- Extensive experience managing and delivering complex Salesforce environments at enterprise scale
- Proven experience leading both Salesforce development and administration teams
- Strong knowledge of:
- Salesforce architecture
- Integration
- Performance optimisation
- Governance
- Experience managing suppliers and systems integrators, ensuring quality and accountability
- The ability to engage and influence senior stakeholders across technical and business domains
Certifications
Relevant certifications, including:
- Salesforce Certified App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer II (or willingness to obtain within 6 months)
Experience
- Managing offshore partners
- Experience in government or regulated environments would be beneficial
Opportunity
This is an opportunity to play a central role in shaping how Salesforce supports Ofgem’s digital services and transformation. You will lead the platform’s evolution, ensuring it remains:
- Resilient
- Scalable
- Capable of delivering value across the organisation during transformative change
Person Specification
Essential Criteria
- Deep operational expertise in managing complex Salesforce environments (Lead Criteria)
- Demonstrable experience managing a Salesforce Development team (Lead Criteria)
- Proven leadership in application operations or platform engineering
- Demonstrable experience managing suppliers and technical risk
- Demonstrable experience managing a Salesforce Administration team
Certifications & Qualifications (to hold or obtain within 6 months)
- Salesforce Certified App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer II
Desirable Criteria
- Experience managing offshore Systems Integrators (SIs)
Selection Behaviours
We'll assess you against the following behaviours:
Successfully Delivered, Under Promising And OverDelivering
- Setting and communicating clear, challenging, yet achievable goals
- Proposing successful and practical solutions
- Understanding expectations and constraints, working within acceptable boundaries
- Delivering by clearly identified deadlines Deciding And Acting
- Working with sufficient information, and where applicable, actively seeking answers when needed
- Gathering key data and supporting evidence to make objective decisions
- Prioritising needs effectively and securing agreement
- Acting promptly, ensuring actions align with identified objectives Managing Risk
- Presenting risk, uncertainty, and unusual challenges positively
- Preventing or reducing high-level risks, responding quickly when risks occur
- Following clear processes for identification and management of risks
- Keeping risks under review, seeking support appropriately when needed Communicating And Influencing
- Presenting information in a considered and clear way, targeting the audience appropriately
- Supporting decision-making with evidence and/or solutions
- Listening actively, taking appropriate action on what has been said
- Presenting advice and influencing to deliver outcomes Ensuring High Quality Service
- Creating and maintaining clarity and transparency of information and objectives
- Understanding and meeting the needs of internal and external stakeholders
- Accessing and appraising information, referencing and applying established practices, procedures, and guidance to work effectively at all levels
- Acting with integrity, professionalism, and consistency in all areas of work
Selection Technical Skills
You will be assessed on:
- Technical and business analysis skills
- Designing solutions within technical constraints and requirements
- Understanding of agile delivery principles and frameworks
- Leadership, influence, and accountability for stakeholder and supplier relationships
- Demonstrating conceptual understanding of:
- Data analysis
- Principles of modern service delivery and architecture
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Selection Process
Application Steps
This vacancy uses Success Profiles and will assess:
- Behaviours
- Experience
- Technical skills
- Complete personal details
- Provide your career history and qualifications
- Submit a 1,250-word personal statement evidencing how you meet:
- Essential criteria
- Desirable skills and capabilities listed in the role profile
- Assessment of detailed core functions and competencies
Please ensure your statement clearly articulates direct, distinct examples of how you meet each criterion.
Security & Compliance
- Criminal record check required
- Security clearance (security check) necessary before appointment
- Baseline Personnel Security Standard (PSS) checks (if applicable)
Nationality Requirements
This role is open to the following groups (subject to UK settlement status/placement scheme requirements):
- UK nationals
- Nationals of the Republic of Ireland
- Commonwealth nations with a right to work in the UK
- EU member states (including NHS vocation scheme), Switzerland, Norway, Iceland and Liechtenstein, with appropriate settlement status or authorization:
- Possessing settled or pre-settled status
- Applicants under EU Settlement Scheme
- Individuals with limited or indefinite leave to remain previously eligible to apply for EUSS by 31 Dec 2022
- Turkish nationals, or qualifying family members, with valid right to work in the UK
Working for Ofgem
Compensation
- Salary: £63,443
- Civil Service pension contribution: £18,379
Additional benefits include:
- 30 days annual leave (after 2 years of service)
- Hybrid working (1 day in-office, currently; subject to review)
- Flexible working policies
- Family-friendly packages
- Engaged networks and diverse teams
- Clean, bright office locations
- Alignment with Net Zero Energy Targets
Application & Compliance Policy
- No plagiarism or unauthorised content. All statements examples must be truthful and full credit to your own experience.
- Reference the Civil Service Candidate Advice on AI tool usage available on the Civil Service Careers page.
- Personal info may be shared with Cifas for fraud detection/fraud prevention.
- SecurityScopes (formerly Baseline Personnel Security Standard) checks will be applied if required (for roles interacting with protected assets or restricted info).
Feedback Policy
- Interview feedback provided only to those invited for interviews or assessments
Contact Information
- Job Contact: Amber Shankland
- Email: amber.shankland@ofgem.gov.uk
- Recruitment Team: recruitment@ofgem.gov.uk
- Appointment governed by Civil Service Commission Recruitment Principles. Queries regarding application process NOT addressed or resolved by Ofgem may be forwarded to:
- Civil Service Commission
- Email: commission@civilservice.gov.uk
Further Information & Compliance
- Civil Service Code and recruitment principles available on the Civil Service website.
- Diversity and Inclusion initiatives include:
- Disability Confident Scheme
- Veteran initiatives
- Prison leaver recruitment support
- Duty of candour: All submissions, checks and references bona fide. Falsification policies enforced.
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