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Principal Presales Engineer
Principal Presales Engineer – Twilio Communications EMEA
About Twilio
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work strengthens our culture of connection and global inclusion, ensuring you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to innovate how the world interacts, Twilio fosters growth by welcoming new skills and perspectives that make a fulfilling career possible. Twilio values diversity and a workforce built on twisting traditional paths.
We use Artificial Intelligence (AI) at every step of our hiring process. That said, every hiring decision is made by real Twilions!
See Yourself at Twilio
Join our team as our next Principal Presales Engineer for our Twilio Communications EMEA team.
About the Role
The Twilio Principal Presales Engineer blends deep technical expertise with an ability to forge strong executive relationships. You’ll engage potential clients from C-suite leaders to technical decision-makers, presenting engaging communications solutions celebrating digital innovation.
This Senior Presales Consultant role aims to deliver technical wins and ensure Twilio’s Customer Engagement Platform addresses customer needs across EMEA. This position focuses on solutions engineering:
- Aligning Twilio’s customer-centric communications platform with customer objectives.
- Driving deal success through strategic partnership, alongside New Business Account Executives, Solutions Engineers, and Third-Party Partners.
Responsibilities
You’ll be a trusted member of our sales team, responsible for:
- Collaboration & Strategy: Work alongside Twilio’s New Business Account Executives (AE), other Solutions Engineers, and Professional Services teams to drive deal planning and execution.
- Customer Partnership & Discovery: Build successful partnerships with Account Executives, refine market understanding, and communicate business value of Twilio solutions.
- Sales Cycle Engagement: Participate in qualification, discovery, demonstrations, Proofs of Concept (PoCs), RFP responses, technical enablement sessions, and design documentation throughout the sales process.
- Technical Expertise: Develop deep subject-matter knowledge of customer requirements and Twilio’s communications technology by actively leading technical discovery conversations and capability demos.
- Complex Presentations: Design powerful technical presentations and demos to showcase Twilio product strengths—aiming at capturing and holding audiences of different skill levels.
- Customer Insights: Troubleshoot client challenges, uncover new opportunities, and align Twilio offerings with strategic interactions while exhibiting experienced presentation skills.
- Advocacy & Relationships: Become a trusted intelligent resource at decision-making levels—continually improving client relationships with tailored, solution-focused contributions.
- Knowledge Sharing: Contribute to the wider Technical Engagement community by sharing knowledge, maintaining demo assets, and developing reusable technical resources to accelerate future solutions.
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Qualifications
Twilio embraces diverse career paths—we value experience across industries and encourage everyone with relevant skills to apply, regardless of traditional background.
Required:
- At least 5 years of technical pre-sales experience in Communications Platform as a Service (CPaaS) or telecoms space.
- A solid grasp of the sales cycle and the role of a Pre-Sales Engineer.
- Proficiency with voice protocols including VoIP, SIP, and advanced messaging APIs.
- Problem-solving creativity: Willingness to explore and drive success with cross-functional collaboration.
- Ability to build rapport while persuasively communicating complex technical topics to varied audiences—delegating explanations for both technical and non-technical professionals.
- Insightful questioning ability: Drive technical discovery based on customer needs and solutions, translating to product evaluations.
- Cloud architecture knowledge: Understand major cloud platforms like Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure, and cloud-native architectures.
- Technical coding experience in:
- Backend development: Java, C#, Node.js, Python, or PHP
- Web and client-oriented development: JavaScript (JS), React
- REST API design and consumption
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Desired:
- Mobile development: Understanding of iOS/Android development.
- A background in Telecommunications, SIP, WebRTC, or Contact Centre centric technical roles.
- Experience with automation, cloud-native development, and cloud platform expertise (GCP, Azure).
- Sales methodologies and proven deal execution.
- Aference in second languages a notable plus.
Location & Travel
This role is fully remote, highly accessible from the UK, Ireland, or Spain. Twilio values connection, so about 35% travel will be expected to enable in-person interactions.
What We Offer
Twilio provides multiple benefits, including:
- Competitive compensation packages
- Generous leave policies
- Comprehensive coverage for parental, illness, and wellness benefits
- Healthcare coverage and a retirement savings program
- Meaningful growth opportunities
At Twilio, we engage employees who think big—solving challenges with resilience, encouraging initiative, and remaining open to innovation. Embrace Twilio Magic with colleagues who embody our culture of collaboration and continuous learning.
Follow your passion, do your best work, and let Twilio steal the spotlight with your unique ideas. Apply now!
Twilio is committed to fostering an inclusive and balanced environment where potential, not pedigree, drives advancement. We take pride in upholding equal opportunity employment and affirm the following:
Twilio does not discriminate based on race, religion, nationality, sex, sexual orientation, gender identity, age, protected veteran status, disability, genetic information, or other protected characteristics. We support applicants with criminal histories and follow applicable Fair Chance Ordinance guidelines. In qualifying locations, we participate in E-Verify compliance.
Ready to Square Up with Twilio? Join our team!
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