Leonardo
Principal Technical Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Salary Range:
£53,259 - £71,400
Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.
Your Impact
At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us within the Customer Support and Service Solutions (CS3) line of business.
In the role of Principal Technical Support Engineer, you will be part of a multi-discipline engineering team providing the back office technical activities required to support Electronic Warfare Systems and Defensive Aid products installed in Fixed and Rotary Wing Platforms of UK and Global customers, in line with contractual requirements.
You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes, and upgrades applying problem-solving, collaboration, and continuous improvement skills to create optimal solutions.
You will work closely with the internal Leonardo teams and with external stakeholders, including suppliers, partners, and customers, with the ability to influence front-line availability of critical equipment.
As a Principal Technical Support Engineer, you will bring:
- Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Electronic Warfare/Defensive Aids Sub-System across multiple customers’ platforms
- A technical background in integrating, troubleshooting, and/or supporting hardware, embedded software, or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers
- An ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales
- A willingness to take ownership of the maintenance, upgrade, calibration, consumables, and supporting documentation for the main equipment and test equipment and associated software
- The resourcefulness to ensure robust quality, availability, cost, and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective
- A capability to track and report on progress to internal stakeholders
- Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded
- Self-motivation with an aptitude for problem-solving and the drive to resolve difficult issues
- Professional discipline to ensure the application of appropriate engineering tools/techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring
- The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options
- A capacity to coordinate multi-stakeholder input into reports, presentations, and reviews for delivery to internal and external customers and stakeholders
- An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement
- The enthusiasm to develop, coach, or mentor other engineers to help grow the skills and knowledge within the Team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
Why Join Us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
Time to Recharge:
- Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Secure your Future:
- Benefit from our award-winning pension scheme with up to 15% employer contribution.
Your Wellbeing Matters:
- Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing, and Ethnicity).
Rewarding Performance:
- All employees at management level and below are eligible for our bonus scheme.
Never Stop Learning:
- Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
Refer a Friend:
- Receive a financial reward through our referral programme.
Tailored Perks:
- Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships, and more.
Flexible Working:
- Flexible hours with hybrid working options.
- For part-time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
About Leonardo
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo, we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers.
If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
#LI-AP1
Primary Location:
GB - Luton - Cap. Green 300
Contract Type:
Permanent
Hybrid Working:
Hybrid
International, multicultural, innovative, technological: this is Leonardo. The company’s passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location