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Echo House is a market leader specialising in Creative & Technical Design, Artworking, Digital Content, Printing, Experiential Brand Activation, and Sustainable Production.
ECHO’S MISSION
Our mission is to empower our clients by delivering exceptional design and quality products through a seamless integration of innovation, technology, and meticulous attention to detail to create experiences that go beyond expectations. We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, and maintaining an unwavering dedication to superior service. With passion driving our purpose, we promise to transcend expectations, consistently and without compromise.
WE STAND FOR
- An extraordinary culture of empowerment, respect, authenticity and collaboration and a business that exceeds all expectations.
- A team that delivers beyond our leadership and who have an extraordinary life in and outside of the workplace.
- Echo is acknowledged as the leader of sustainable design and creative production in the world.
Scope of the Role
- Collaborative. Positive. Respectful. Organised. Exceptional People Skills.
- Echo is a fast paced, and often highly pressured, production house working within one of the most demanding and rewarding creative industries in the world. Positivity is key in everything we do. Whether you’re collaborating with colleagues, communicating with clients or focusing on the task at hand, our approach is to always remain constructive. Respecting each other’s contribution is essential as we believe every individual has something to offer, and the key to being successful at Echo is an ability and willingness to collaborate and deliver results.
Production Managers play a pivotal role at Echo House; bridging the Project Team and Production Departments and offering experienced advice on appropriate production methods, governed by brand identities. The Senior Production Manager position includes remaining as an active and key production manager, whilst specifically taking on a more significant role within the team, in direct support of the Production Team Manager. This entails observing and resolving department and companywide risks and opportunities, including escalating to the Senior Management and Director Teams where appropriate. In addition, ensuring the consistent and cohesive workflow of all works from the Project Team to the Studio and Production so that individual jobs and major projects alike are delivered exactly to brand specification – on time and on budget.
At Echo, our workflow approach is a hybrid. Dependent on the nature of the works, we combine the structured predictability of the Waterfall method with the flexible adaptability of Agile. This necessitates that all our team members are comfortable and proficient in both approaches, ensuring seamless integration and adaptability according to project demands.
The nature of our industry is that working ad hoc additional hours, or out of normal working hours, can be expected as a normal function of this role. Paid overtime, or time in lieu, is not provided for this. The leadership team of Echo House remain committed to limiting the extent and potential impact of this, for all individuals at Echo.
Echo operates within the vibrant pulse of the design and production industry, one of the world's most challenging yet fulfilling creative sectors. Our ethos centres around positivity, which underpins every interaction, be it team collaboration, client communication, or individual tasks. As the dynamics of our work continually evolve, maintaining flexibility, responsiveness, and composure are essential to delivering efficient and effective results. We uphold a culture of mutual respect, acknowledging that each team member's unique contributions enrich our collective output. Success at Echo hinges on your capacity to collaborate, deliver results, and bring a proactive spirit to our dynamic, often high-pressure environment.
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Main Duties And Responsibilities
UNIVERSAL
- Operating with integrity – performing whole and complete work for and with all Echo colleagues, clients and suppliers alike.
- Ensuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists.
- In depth training is provided as a core part of all new starters’ induction. In addition, with such a nuanced and bespoke business, on–the–job learning remains the single most effective way to learn what we do and how we do it.
TEAM LIAISON
- Working closely with Project Team to plan and drive project timelines.
- Advising on suitable materials and production techniques for relevant works, in particular considering sustainability, brand nuances and budgets.
- Collaborating closely with the Project Team to ensure Works Orders are accurate & appropriate.
- Initiating and playing an active role in preliminary project and production kick off meetings with relevant individuals & departments.
- Initiating wrap up meetings with relevant individuals & departments.
- Being a standard bearer for the production management team, and the print factory as a whole. This includes being prepared to hold colleagues to account where appropriate.
PRODUCTION PLANNING
- To collaborate with the Production Team Manager and the Directors problem solving.
- Attending and actively participating in Best Practice meetings.
- Attending and actively participating in EchoLabs©.
- Preparing for and actively participating in Production Management Meetings with all production departments.
- Collaborating with all production departments, including the studio and project teams, to ensure our client expectations are fulfilled and wherever possible surpassed.
- Monitoring production capacity and communicating effectively to ensure success.
- Active collaboration with the Print Production Resource Manager to monitor and develop best practice.
- Reviewing and maintaining Monday.com, including the active assessment and the education of Works Orders on an ongoing basis.
- Maintaining stock levels and ordering sufficient supplies where necessary.
WORKFLOW
- Collaborating with the Project Team to brief the Design & Studio Teams on specific jobs & projects.
- Communicating with all Echo House teams, ensuring all job specifics and brand identities are fulfilled as required.
- Operating as the key Quality Control officer for all your works, whilst holding the Echo Standard for the wider team.
- Wherever possible, being the final point of control for your works. Alternatively, providing an effective handover to a qualified individual.
INSTALLATION & LOGISTICS
- Working with the Packing and Logistics Team to ensure items are packed as required and spreadsheets are provided clearly and briefed accurately to the Packing and Logistics Team.
- Working with installation teams to support with communication and ensure an efficient handover.
- Working with the junior Production Admin to ensure items are ready for the install team.
- Support with the planning for distribution to the installation network and ensure logistics are arranged accordingly, in close collaboration with the Project Team.
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FINANCIAL & COMMERCIAL MANAGEMENT
- Ensure projects are run to their maximum efficiency with regards to lead times, material selection, quality control and wastage with attention to brand identities & sustainability.
AD HOC
- Echo is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.
- To perform other reasonable tasks as required by the Directors or your department head.
GENERAL
- Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols.
- Follow Echo’s sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.
ESSENTIAL INDIVIDUAL CHARACTERISTICS
- Excellent time management.
- Excellent organisational skills.
- Excellent attention to detail.
- Individual diligence with a focus on team participation.
- Level-headed approach to demanding circumstances.
- Good leadership skills.
- Good written and oral communication skills.
- Experience in the graphics and creative production industry.
- Ability to clearly communicate instructions to a team.
- Flexibility and willingness to provide practical support where necessary.
- Good Excel and MS Office knowledge and practical experience.
- A quick learner with a positive approach will pick up everything they need to know at Echo.
DESIRABLE INDIVIDUAL CHARACTERISTICS
- A dynamic individual who takes pride and enthusiasm in all tasks they are assigned and those they seek out themselves proactively.
- Ability to manage multiple projects of varying nature simultaneously.
OUR GUIDING PRINCIPLES
- Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
- Be Quick Don’t Hurry – provide agile service without compromising quality of work.
- Constantly Curious and Open to the New – Immerse into experiences and think outside the norm.
- All Hands on Deck, Always – No matter the nature of the job, we get it done together.
- Truth in Words and Actions – Take ownership and accountability.
- Culture in Action – Shut down conversations that are detrimental to other individuals. Look to surround yourself with colleagues that talk about visions and ideas, not other people.
Equality and Diversity
We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy.
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