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Print Room Manager
About Ricoh
A global leader in digital services, recognised for innovation, sustainability, and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our Purpose
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential, and do work that feels meaningful.
The Ricoh Promise
"People Transform When They Love What They Do"
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued, and make a difference.
When you join us, you are encouraged to:
- Share your ideas
- Challenge the way things are done
- Work with others to build something better
If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What You Will Be Doing
To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved:
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
- Understand Ricoh’s business service lines to continually seek additional business growth
- Build relationships with users and manage their perception and expectations, including:
- Resolving immediate/simple operational problems
- Escalating poor performance
- Ensure the best levels of customer service are delivered
- Be responsible for creating and sustaining an engaged workforce within Reprographics through:
- Workforce planning
- Coaching
- Developing the team to promote a high-performing work culture to meet current and future business needs
- Assist the Ricoh Management for the account to:
- Maintain Ricoh Site Procedures Guides to ensure up-to-date content to allow employees to follow proper procedures and policies to meet customer expectations
- Manage key systems/databases in line with the contract to ensure:
- All information is maintained accurately and efficiently as per customer expectations
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Requirements
You will ideally have:
Quality, Customer Focus & Operational Excellence
- To ensure all work carried out is to the highest quality to meet:
- Customer confidentiality
- Customer deadlines
- Service Level Agreements (SLA)
- Key Performance Indicators (KPIs)
Reporting & Financial Management
- To provide timely, accurate and relevant management information covering:
- Financial and operational key performance indicators
- Use with both client reporting matrix and Ricoh requirements
Inventory & Procurement
- To manage stock levels of consumables and materials effectively, ensuring:
- All purchasing is conducted to Ricoh’s organisational guidelines
Initiatives & Site Compliance
- To support and implement Company initiatives and projects at site level to ensure:
- Site and Company success
Health & Safety
- To follow and adhere to all Ricoh UK policies and procedures, including:
- Being responsible for all Ricoh Environmental, Health and Safety (EHS) procedures and guidelines
- Reporting all hazards and risks to the health and safety representative(s)
Compliance & Service Excellence
- To ensure the site is compliant and adheres to the:
- Ricoh Service Excellence methodology
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In Return For Your Commitment
At Ricoh, work should feel meaningful, supportive, and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
- Become part of a global community built on:
- Openness
- Inclusion
- Genuine collaboration
- Find people who:
- Listen
- Involve
- Encourage you
- Help you feel:
- Valued
- Able to be yourself every day
Love to Grow
- Your development truly matters to us. Access to:
- Learning pathways
- Mentoring
- Career opportunities (across functions and countries)
- Support to:
- Stretch skills
- Explore new directions
- Stay future-ready in a changing world
Love to Give Back
- Purpose is part of how we work. Opportunities to make a difference through:
- Volunteering
- Sustainability initiatives
- Community programmes that reflect:
- Our shared values
- Our commitment to positive impact
Love to Succeed
- Success at Ricoh is something we pursue together. Benefit from:
- Fair rewards
- Flexible working
- Wellbeing resources
- Real recognition, including:
- The Imagine. Change. Awards, where colleagues celebrate each other's achievements.
About Our People
We are an equal opportunities employer.
We believe that diverse perspectives make us stronger and welcome applications from people of all:
- Backgrounds
- Identities
- Experiences
Our hiring decisions are based on:
- Skills
- Experience
- Potential
We are committed to creating a fair and inclusive recruitment process.
If you require any reasonable adjustments at any stage of the recruitment journey, please let us know, and we will support you to bring your best self forward.
Ready to Love What You Do?
Apply now and help us shape what comes next.
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Jessica, London
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