Print Unit Assistant

Main Duties and Responsibilities

Specific duties of the role

• To work as part of a team and adapt to meet constantly changing priorities and deadlines and have the ability to become proficient in new technologies.
• To operate high-volume digital print equipment and be proficient in the operation of various print finishing equipment. This includes maintaining consumables stock levels and on-line ordering when required (for digital print equipment only).
• To print and bind work (project work, dissertations, theses etc.) for students/customers utilising a range of specialised equipment for both soft and hard cover binding.
• Demonstrate good customer skills when liaising with staff and students and ensure strict confidentiality when producing sensitive documents.
• Be responsible for proofing own work to help ensure accuracy and efficiency; manipulate/correct files as needed; take card/cash payments from customers as required.
• Monitor stock levels and advise the Senior Officer: Print Unit on any shortages/order requirements.
• Monitor internal Helpdesk system and ensure customers are kept informed of job status, delays, or required actions.

Common duties across all grade 4 staff in the directorate

Administrative Support & Customer Service

• Carry out routine administrative tasks such as data entry, filing, updating and maintaining records (e.g. student records systems, databases or spreadsheets), managing inboxes, and processing documentation.
• Assist in the preparation and distribution of materials such as reports, meeting agendas, and minutes.
• Act as a first point of contact for general inquiries (email, phone or in person) from students, staff, and external stakeholders, providing clear and accurate information and escalating more complex issues to senior colleagues.
• Support the resolution of straightforward issues related to the role’s focus, ensuring a professional and student-centred approach.

Events and Cross Functional Support

• Assist in the planning and organisation of meetings, events, workshops, and other activities, including booking rooms and preparing materials.
• Provide support as directed to contribute to the delivery of University events including open days, graduation ceremonies and careers fairs.

Teamwork and Collaboration

• Work closely, as directed, with colleagues across the University community to support joined-up service delivery.
• Provide support to other team members during busy periods, absences, or when additional help is needed, including advising new starters in the same role or unit.
• Contribute to team meetings or discussions by sharing updates on assigned tasks.

Compliance and Professional Development

• Follow established procedures to ensure compliance with institutional policies and external regulations.
• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.

Other Duties And Responsibilities

• The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Essential

Qualifications/Training

• Minimum of 5 GCSEs at grades A* - C (incl. English and Maths) or NVQ level 2 in a relevant subject area or with equivalent relevant experience.

Experience/Knowledge

• Experience of dealing with queries and providing information to internal and external stakeholders.
• An understanding of good customer care and quality service.
• An understanding of the need for safe working practices with the ability to work in accordance with good health and safety and manual handling practices.
• Understanding of data protection, confidentiality, and the appropriate handling of sensitive information.

Skills/Abilities

• Ability to work under own initiative and as a member of a team, interacting with a variety of people at all levels.
• Competent user of standard IT applications (e.g. Microsoft Office).
• Ability to solve problems in accordance with procedures.

Other

• Must be sufficiently physically fit to undertake the specified duties.
• Good attention to detail to ensure accuracy of printed materials.

Desirable

Qualifications/Training

• NVQ level 3 in a relevant subject area.

Experience/Knowledge

• An understanding of working with a Helpdesk system.
• Experience of working in a print unit environment or similar.

Skills/Abilities

• The ability to communicate through the medium of Welsh.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able