Halton Housing
Priority Support Officer
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Location: Widnes
Salary: £39,347
Position Type: Permanent, Full Time
Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.
Hours:
- 37 hours per week (Monday - Friday)
Duration:
- Permanent
What You’ll Do
- Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively
- Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support
- Carry out home visits to assess property condition and support customers to maintain their tenancy
- Manage a caseload, using data and insight to provide tailored support and improve outcomes
- Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners
- Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures
- Use systems and digital tools to manage cases, communications and records effectively
- Work closely with partner agencies and represent the organisation at meetings to support customers
- Ensure services are delivered in line with standards, legislation and safeguarding requirements
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What You’ll Need
- Level 3 CIH (or equivalent experience) with a good understanding of safeguarding principles
- Knowledge of housing legislation and welfare reform
- Strong analytical skills, with the ability to interpret data and produce reports
- Effective communication, problem-solving and influencing skills
- Ability to manage systems, priorities and performance targets
- Confident using Microsoft Office (including Teams)
- Full UK driving licence and access to a vehicle
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What You’ll Get
- 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
- Opportunity to buy or sell holidays
- Competitive salary
- Electric Vehicle Salary Sacrifice Scheme
- Flexible and Hybrid working
- Supported training and development opportunities
- Health and Wellbeing Cash Plan
- Competitive Pension Scheme
If you want to work in a role that makes a real impact on improving people’s lives and you know you’d be a great fit, please apply today!
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
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