Serco
Prison Offender Manager
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Serco – Prison Offender Manager HMP Fosse Way, Leicester, LE18 4WS
Role Overview
- Type: Permanent, Full-Time
- Hours: Mon–Fri (flexible hours considered)
- Salary: Up to £33,336 per annum + Excellent Benefits Package
About the Role
As a Prison Offender Manager in our Offender Management Unit, your critical work will drive safer futures for low-to-medium-risk individuals in custody, supporting rehabilitation, resettlement, and community safety.
You’ll lead and shape pathways for rehabilitation through:
- Managing offender assessments (OASys)
- Coordinating sentence planning with colleagues and partner agencies
- Supporting education, interventions, and release transitions
Key Responsibilities
Every day, you’ll:
- Manage offender assessments (interviews, case notes, OASys risk categorisations within deadlines)
- Lead sentence planning and ensure structured coordination with external organisations and probation teams
- ** Guide resettlement timelines** (curfews, licence exits, temporary release requests)
- Provide expert reports and advice to criminal justice bodies and stakeholders
- Support offender engagement in therapeutic, vocational, and digital behaviours programmes
- Collaborate cross-functionally, from legal teams to educational providers
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Essential Skills & Experience
To thrive in this role we’re looking for:
- Attention to detail in multi-tasking high-volumes of administrative and analytical responsibilities
- Clear communications skills for engaging offenders, colleagues, and external partners
- Confidence with IT (case workflow systems, document management)
- Emotional resilience, de-escalation expertise, and the ability to perform under tight timeframes
- Aligned with Serco’s values—we assess potential as much as experience.
Professional Development
- Enhanced DBS check and Occupational Health Questionnaire are required for vetting.
- Training onboard: Mentorship, mentorship positions, and 1,100+ internal courses (including leadership apprenticeships).
- Wellbeing support: EAP, health services (Bupa), gym, transport discounts, and a £45/week Serco cloned credit scheme.
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Why Join Serco?
Consider this your professional springboard to growth, flexibility, and impact. With:
- Global employee networks championing equity and inclusion
- Hybrid work structures supported across business areas
- Fair access to employment, including ’Ban the Box’ policy for select offences (contact for exclusions)
The Nature of Our Work
We deliver critical public services worldwide—from psychiatric courtyards to prisoner reintegration—because every voice and future matters.
Apply Now
For further help or information, contact Serco Recruitment on 0345 010 4000.
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