HM Prison and Probation Service (HMPPS)
Prison Support - HMP Bullingdon
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Prison Support Role (Operational Support Grade – OSG)
Location
HMP Bullingdon
Salary
£29,432
Employer
His Majesty’s Prison and Probation Service
About the Role
An extraordinary job—done by someone like you
As an Operational Support Grade (OSG), you will play a key role in supporting the day-to-day operations of a busy prison. Your duties will include:
- Security and gate searches
- Managing deliveries
- Supervising visitors
- Monitoring phone calls and CCTV footage
This high-energy role combines desk-based tasks with hands-on physical work, such as:
- Lifting and carrying
- Walking with escorted vehicles across prison grounds
Travel to Work
Some prison estates are in rural areas with limited public transport, so provision of your own transport is beneficial (though not always mandatory unless specified*). A valid full UK driving licence (including D1 vehicle category) is highly advantageous, allowing you to operate certain vehicles (up to 16 passenger seats, max 8m length, and trailer up to 750kg).
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Note: Shift start and finish times are fixed, so punctuality and reliable transport are essential for meeting shift schedules.
Who We’re Looking For
No formal qualifications are required—but soft skills are everything for this role:
- Excellent communication and the ability to stay calm under pressure
- Strong judgement and common sense
- A team player—collaborating effectively within a fast-paced environment
The OSG role operates across diverse shifts, including weekends and nights, ensuring consistent support for operational demands.
Why This Role Matters
By working in this essential role, you’ll contribute to: ✔ Public safety by supporting daily prison operations ✔ Developing knowledge of prison structures and processes ✔ Potential career progression, including opportunities within HM Prison and Probation (e.g., the OSG to Prison Officer Conversion Scheme)
Note: While direct prisoner interaction is limited, some locations may require occasional engagement.
Training & Development
Our investment in you includes:
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Your very own career expert that helps elevate your application to the next level.
- Comprehensive training for a successful transition into the role
- Pathways for progression and career development
- High-value opportunities with long-term rewards
Employee Benefits
| Benefit | Details |
|---|---|
| Annual Leave | Starts at 25 days, increasing to 30 days after 10 years of service |
| Bank & Statutory Holidays | Extra 9 days for bank, public and privilege holidays |
| Apprenticeship | Access to a paid Level 2 Customer Service Apprenticeship |
| Pension Scheme | Generous Civil Service Pension Scheme (approved by the National Employment Savings Trust - NEST) |
| Workplace Perks | Season Ticket Loans, retail discounts, and Employee Assistance Programme |
| Cycle to Work Scheme | Additional incentives for sustainable commuting |
Ready to apply?
If this supportive, challenging, and impactful role excites you—apply now! This is an unmissable opportunity to start or grow a rewarding career in prison services.
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