HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role (Operational Support Grade)
Location: HMP Erlestoke
Salary: £30,491
Employer: His Majesty’s Prison and Probation Service
An extraordinary job. Done by someone like you.
As an Operational Support Grade, you will play a pivotal part in supporting the day-to-day operations of a busy prison in a supportive and industrious team.
- Provide security and screening at the gate
- Manage deliveries across the facility
- Supervise visitors
- Monitor phone calls
- Operate CCTV systems
This varied and active role combines desk-based duties with more hands-on tasks such as:
- Lifting and carrying objects
- Escorting individuals (e.g., visitors, prisoners) across prison grounds
- Standing or moving for extended periods
Someone like you
No formal qualifications are required to apply, making this an accessible opportunity for those seeking meaningful work. Success may rely on traits like:
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- Exceptional communication skills in both written and verbal contexts
- Ability to remain calm under pressure in a fast-paced environment
- Exceptional common sense for decision-making
- Strong teamwork ethic – this role demands collaboration
- A balanced mix of professionalism, patience, and discretion
You will contribute to maintaining a safe, secure, and orderly daily operation. Although prisoner contact is generally limited, occasional interactions may occur depending on the prison environment.
An extraordinary job with purpose
You’ll have the unique opportunity to:
✔ Protect the public – by ensuring operational standards ✔ Make a real impact on the lives of everyone within the prison through your work ✔ Build valuable knowledge and experience of prison operations
This role offers potential to progress further in the workplace, including pathways to:
- OSG (Operational Support Grade) to Prison Officer conversion programmes
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What You Can Expect From Us
- Comprehensive training tailored to your role
- Real opportunities for career progression and development
Adds to your base pay:
- Annual leave: Starts at 25 days on appointment, increasing to 30 days after 10 years’ (pro-rata)
- Holidays: Included in the above: 9 days for bank holidays, public holidays, and privilege payments
- Appreciation and Skills:
- Free Level 2+, customer service apprenticeship
- Access to the generous Civil Service pension scheme
- Financial Benefits:
- Season ticket loans (if applicable)
- Retail discounts
- Cycle to Work Scheme
- Wellbeing Support: An Employee Assistance Programme (EAP) for personal and professional challenges
If this role sounds like a great fit, apply now—the chance to make a difference starts here.
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