HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Operational Support Grade
HMP Erlestoke £30,491 per annum His Majesty’s Prison and Probation Service
About the Role
An extraordinary job. Done by someone like you.
As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. Your role will involve:
- Security and searches at the gate
- Managing deliveries
- Supervising visitors
- Monitoring phone calls and CCTV
- Escorting vehicles within the prison grounds (including lifting, carrying, and walking)
This position offers a varied and active environment, combining both desk-based and physical duties.
Who You Are
You are someone who:
- Builds strong communication skills
- Remains calm under pressure — this fast-paced role is ideal for confident problem-solvers
- Demonstrates good judgement and common sense
- thrives as a great team player
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No formal qualifications are required to apply. Structured training will enable you to develop the skills needed for this challenging and rewarding career.
Work Environment
As an Operational Support Grade, you will work across a range of shifts, including weekends and nights, to ensure a smooth and secure prison operation.
Career Impact
In this uniquely fulfilling role, you will:
- Help keep the public safe
- Shape impactful lives by supporting essential prison operations
- Limit direct interactions with prisoners, though opportunities depend on the specific prison setting
This role offers insight into prison operations, as well as the possibility to progress into other prison-related professions. Employees may also qualify for the OSG to Prison Officer conversion scheme — opening doors to further career advancement.
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Key Benefits
You’ll enjoy a supportive environment and attractive perks:
- Competitive pay: £30,491 base salary
- Leave entitlements: 25 days leave (rising to 30 days after 10 years)
- Extra holidays: An additional 9 days for bank, public, and privilege leave
- Training & development: Access to a paid Level 2 Customer Service Apprenticeship
- Civil Service Pension Scheme with flexible savings options
- Additional benefits:
- Season ticket loan
- Retail discounts
- Employee Assistance Programme (EAP)
- Cycle to Work Scheme
If the varied, meaningful challenges of this role speak to you, apply now.
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