HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role – Operational Support Grade (OSG)
HMP Erlestoke | £30,491 (pro-rata)
About the Role
An exciting position within His Majesty’s Prison and Probation Service—an opportunity to play a crucial part in the daily operations of a busy prison.
As an Operational Support Grade (OSG), you will work collaboratively as part of a fast-paced, supportive team across diverse tasks:
- Security and gate checks
- Managing prisoner deliveries
- Supervising visitors
- Monitoring phone calls and CCTV surveillance
- Various physical duties including lifting, escorting prisoners (via vehicles), and active groundwork.
This role blends desk-based work with dynamic, hands-on responsibilities, prioritising resourcefulness, adaptability, and sound judgement.
What We Offer
- Training & Development:
- Expert mentorship and structured training
- Opportunities for career progression
- Entry to OSG-to-Prison Officer conversion schemes
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Work Environment:
- Shifts: Fixed, rotating, or unsocial hours (weekend and night shifts common)
- Limited prisoner contact compared to Officers, though interaction may occur based on the unit.
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Rewards & Benefits:
- Level 2 Customer Service Apprenticeship (fully paid)
- Civil Service pension scheme;
- 25 days’ leave on appointment (gradual increase to 30 days after 10 years);
- 9 دن complementary public holidays plus privilege days (pro-rata);
- Additional perks: season ticket loans, retail discounts, Employee Assistance Programme, and Cycle to Work scheme.
Thing You Must Bring
- No formal qualifications required, but you should demonstrate:
- Clear communication skills (with assurance and sensitivity)
- Ability to stay calm under pressure when performing multiple duties simultaneously
- Sound judgement to balance situational needs with prison routines
- Teamwork – a collaborative mindset is essential; collaboration over individual performance.
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About the Impact
Your role is integral to public safety and rehabilitation—helping maintain operational stability in prisons. While active engagement with prisoners is limited, your direct and indirect contributions safeguard both the community and those within the system.
An opportunity to build a long-term career with rich exposure to prison operations and a pathway toward further opportunities. Ready to make an impact? Apply now.
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