HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role
Position: Operational Support Grade (OSG) Location: HMP Erlestoke Salary: £30,491 Employer: His Majesty’s Prison and Probation Service
About the Role
An extraordinary job—done by someone like you.
As an Operational Support Grade (OSG), you’ll contribute vitally to the smooth and safe operation of a busy prison. This role blends desk-based and physical tasks, including:
- Supporting security operations at entry/exit points (e.g., searches, gate monitoring)
- Managing deliveries, logistical flows, and inventory
- Supervising visitor activities (cohort arrival/departure, interview scheduling)
- Observing and filtering phone calls or monitoring CCTV feeds
- Assisting with vehicle escort duties across the prison estate (lifting/carrying equipment, walking to locations)
core characteristics
- Action-oriented: The job demands adaptability, stamina, and an ability to handle pressure.
- Team-oriented: A supportive culture where collaboration is key.
- Diverse responsibilities: Daily tasks vary from administrative to hands-on physical activity, requiring both situational awareness and resourcefulness.
Occasional prisoner contact: While direct interaction is minimal, specific prison settings may require brief engagements with inmates per operational necessity.
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Responsibilities
Key operational duties
- Provide frontline security and logistical responsiveness (e.g., gate operations).
- Maintain standards for prisoner movement permissions.
- Monitor deliveries, stock rotation, and waste management.
- Facilitate secure communication protocols for visitor/bookings processes.
- Support link scenarios such as medical emergencies, disruptions, or inter-prison transfers.
- Liaise with staff across multiple departments to uphold protocol.
Shift & Flexibility
- Variable shift patterns, including weekend and night hours to ensure 24/7 service continuity.
Qualifications & Experience
Required
- Demonstrated ability to communicate clearly and concisely in sometimes chaotic environments.
- Composition ability: Familiarity with following and documenting procedures without apprehension.
- Psychological resilience: Maintain presence under stress while embodying fairness and impartiality.
Helpful credential
- No formal qualifications required, though some evidence of situational judgement or practical teamwork would benefit.
Benefits of Joining HM Prison & Probation Service
Οportunities for Growth
- Structured induction training and ongoing professional development.
- Potential progression into other civil service roles (internal transfers or career paths such as conversion to Prison Officer scheme, subject to assessment).
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Compensation & Perks
In addition to your base pay of £30,491:
Leave & Work-Life Balance
✔ 25 days paid annual leave (extends to 30 days after 10 years’ service). ✔ Pro-rata holiday entitlement during probationary periods.
✔ 9 days paid statutory holidays (Bank and other public holidays including UK privileges).
Training & Apprenticeships
✔ Access to a paid Level 2 apprenticeship in customer service.
✔ Complimentary season ticket loans for staff commuting options.
✔ Generous Civil Service pension scheme for long-term financial security.
Additional Employee Support
✔ Retail discounts for participating retailers. ✔ Employee Assistance Programme for mental health and personal wellbeing. ✔ Cycle-to-Work scheme designed to promote sustainable transportation.
How to Apply
Seeking motivated, resilient candidates with enthusiasm for improving public safety and prison operations. Apply now through official government job boards using the position title Operational Support Grade, HMP Erlestoke.
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