HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role – Operational Support Grade (OSG)
Location: HMP Erlestoke Salary: £30,491
Employer: His Majesty’s Prison and Probation Service
An extraordinary job. Done by someone like you.
As an Operational Support Grade (OSG), you will play a crucial role in supporting the daily operations of a busy prison. Your responsibilities include:
- Supporting security at the prison gates
- Conducting searches when necessary
- Managing deliveries and supplies
- Supervising prison visitors
- Monitoring phone calls and CCTV
- Escorting and assisting with ground-shift activities, which may include lifting, carrying and walking to move vehicles across the prison grounds
The role combines desk-based tasks with more physical work, offering a varied and active working environment.
Someone like you
This role doesn’t require formal qualifications, but we’re looking for someone who:
- Is a strong communicator
- Remains calm under pressure
- Can work effectively in a fast-paced environment
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If you thrive in a dynamic role where each day brings new challenges, this could be the start of a rewarding and fulfilling career for you.
About the Role
Your primary responsibilities involve ensuring smooth, secure, and efficient prison operations. You’ll:
- Demonstrate good judgment, common sense, and adaptability
- Be a key team player and collaborative support
Unusually offers limited direct interaction with prisoners—though this may vary depending on the specific prison. Working across shifts including weekends and nights, you’ll help maintain the prison’s safety and stability.
Career Development
- Acquire up-to-date knowledge of prison operations and procedures
- Increase opportunities to apply for further roles within the service, including:
- The OSG to Prison Officer conversion scheme
- Other career progression opportunities within HMPPS
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What You Can Expect From Us
You’ll receive comprehensive training and a pathway for progression and development.
Financial & Career Benefits
Beyond your base salary, the role includes:
- 25 days’ annual leave on appointment (increasing to 30 days after 10 years)
- 9 paid holidays including bank, public and privilege days
- A paid Level 2 Apprenticeship in customer service (with opportunity to continue further training)
- Access to the generous Civil Service pension scheme
- Additional benefits:
- Season ticket loans
- Retail discounts
- Employee Assistance Programme
- Cycle to Work scheme
Apply Now
If this role resonates with your strengths and aspirations, we encourage you to apply now and begin your journey with His Majesty’s Prison and Probation Service.
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