HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role
Location
HMP Erlestoke
Salary & Contract Type
£30,491 (per annum) (HM Prison & Probation Service)
About the Role
An extraordinary job. Done by someone like you.
As an Operational Support Grade (OSG), you will play a crucial part in supporting the day-to-day operations of a busy prison. Your role involves a mix of duties, including:
- Conducting security and searches at the gate
- Managing deliveries and stock control
- Supervising prisoner visits and ensuring smooth operations
- Monitoring CCTV feeds
- Overseeing and filtering phone calls
- Performing desk-based administrative tasks
- Executing physical tasks, such as lifting, carrying, and escorting vehicles across prison grounds
This varied role combines both desk-based and physical work effort, ensuring our prisons run efficiently and securely.
Who You Are
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No formal qualifications are required, but you should embody key qualities:
- Strong communication skills – any experience communicating in high-pressure environments is valuable
- Composure under pressure – maintaining calmness during intense or unpredictable situations
- Active teamwork – sharing responsibility in a fast-paced environment
- Good judgement and common sense – making fair decisions when needed
Because of the nature of the role, you’ll work across various shifts, including weekend and overnight duties.
Why This Role Matters
By taking on an OSG position, you’ll contribute to protecting the public and supporting the crucial work within prisons. While your interaction with prisoners will be limited, this role provides a unique behind-the-scenes perspective on prison operations.
You’ll also gain valuable experience that can lead to further opportunities:
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- Potential progression within HM Prison & Probation Service
- Opportunity to apply for the OSG to Prison Officer conversion scheme
What You’ll Get From Us
Training & Development
- Full training to ensure you’re equipped for every aspect of the role
- Opportunities for career progression
Work-Life Balance & Benefits
- 25 days of annual leave on appointment (pro-rata), increasing to 30 days after 10 years
- 9 additional paid days (bank, public, and privilege holidays)
- Access to a paid Level 2 Apprenticeship in customer service
- A lucrative Civil Service Pension Scheme
Additional Perks:
- Season Ticket Loans for travel support
- Retail discounts
- Employee Assistance Programme
- Cycle to Work scheme
Don’t miss the chance to be part of a team that’s making a real difference. Apply now.
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