HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role
Location: HMP Erlestoke
Salary: £30,491 Field: His Majesty’s Prison and Probation Service
An extraordinary job. Done by someone like you.
As an Operational Support Grade, you will play a key part in supporting the day-to-day running of a busy prison. Your primary responsibilities include:
- Security and searches at the gate
- Managing deliveries
- Supervising visitors
- Monitoring phone calls and CCTV
- Visiting escorts on prison grounds (signed off as OSG-specific physical tasks)
This role combines desk-based tasks with active physical tasks, including:
- Lifting
- Carrying
- Walking to escort vehicles
About the Role
You don’t need specific qualifications for this position but you’ll need:
- Excellent communication skills
- Ability to stay calm under pressure
- Fast-paced work environment readiness
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A typical day includes working across a variety of shifts, including weekends and night shifts. This flexibility ensures the smooth and safe functioning of the prison infrastructure.
Why This Job is Extraordinary
- Contribution to public safety by supporting daily prison operations
- Limited but structured prisoner interaction (greater than our HO/CO ** security personnel** in general contact levels)
- Real-world insight into how a prison operates, expanding career opportunities
Opportunity to progressively advance within the prison environment, including potential transition to initiatives like the OSG to Prison Officer conversion scheme (depending on prison-specific pathways).
Benefits and Progression
Training & Support
- Focused training to ensure you are fully equipped for the role
- Pathways and opportunities for career progression
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Additional Perks
- Annual leave starts at 25 days, rising to 30 days after 10 years of service (pro-rata pricing).
- Additional paid leave: 9 days including bank holidays, public, and privilege days
- Incorporated Level 2 Customer Service Apprenticeship (paid)
- Generous conditions such as:
- Civil Service pension scheme
- Access to:
- Season Ticket Loans
- Retail discounts
- Employee Assistance Programme
- Cycle-to-Work scheme
This role is ideal if you’ve never worked in public sector settings but have the resilience, teamwork capabilities, and sense of responsibility necessary in such a critical environment.
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