HM Prison and Probation Service (HMPPS)
Prison Support - HMP Erlestoke
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Prison Support - HMP Erlestoke
Prison Support Role
HMP Erlestoke
Salary: £30,491
Employer: His Majesty’s Prison and Probation Service
An Extraordinary Job. Done by Someone Like You
As an Operational Support Grade (OSG), you will play a key part in supporting the day-to-day functions of a busy prison. Your role involves a variety of tasks including:
- Conducting security and entry searches at the gate
- Managing deliveries and coordinating logistics
- Supervising visitor arrivals and departures
- Monitoring phone calls and CCTV footage
- Performing on-the-ground duties, including escorting prisoners and staff via vehicles
- Balancing desk-based and manual tasks, such as lifting, carrying, and navigating the prison campus
This fast-paced role ensures you remain active and engaged, with minimal routine repetition.
Someone Like You
No formal qualifications are required for this position, making it accessible to a wide range of candidates. What matters most is:
- Strong communication skills – Clearly conveying instructions and maintaining professional interactions.
- Remaining composed under pressure – Handling high-stress situations with judgement and stability.
- Sensible decision-making – Demonstrating common sense in varied operational environments.
- Team focus – Collaborating effectively with colleagues and contributing to a supportive work culture.
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With your ability to adapt quickly and work well with others, you could launch—or expand—an exciting career within the prison service.
An Extraordinary Job
You’ll play a vital role in keeping the public safe and contributing to reformation efforts within our prisons. While your direct interaction with inmates is limited, you may occasionally interact depending on the operational needs of the specific facility.
Key benefits of the OSG role:
- Insider knowledge of prison operations and processes.
- Career progression opportunities — including potential entry into our OSG-to-Prison Officer conversion scheme.
- A chance to make a meaningful impact in criminal justice.
What You Can Expect From Us
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Your very own career expert that helps elevate your application to the next level.
- Comprehensive training prepared by experts in the field.
- Career progression and development encourages continuous growth.
- Workplace flexibility — shifts include weekend and night duties to cover full operational 24/7 needs.
Additional Benefits
- Annual Leave:
- 25 days on appointment (increases to 30 days after 10 years of service, calculated prorata).
- Banking Holidays:
- 9 approved days for private and seasonal leaves.
- Professional Development:
- Access to a Level 2 Apprenticeship in Customer Service, funded by the organisation.
- Civil Service Employee Package:
- Generous pension scheme benefits.
- Perks and Discounts:
- Season ticket loans for public transport.
- Retail discounts via partnered schemes.
- Employee Assistance Programme (support for mental and physical wellbeing).
- Cycle-to-work scheme to promote eco-friendly commuting.
Apply now if you believe this supportive yet impactful role is an extraordinary fit for you.
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