HM Prison and Probation Service (HMPPS)
Prison Support - HMP Grendon and Spring Hill
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Prison Support - HMP Grendon and Spring Hill
Prison Support Role
Location: HMP Grendon / HMP Springhill
Salary: £29,432
Employer: His Majesty’s Prison and Probation Service
About the Role
An extraordinary job. Done by someone like you.
As an Operational Support Grade (OSG), you will play a key part in supporting the day-to-day running of a busy prison. You’ll be part of a supportive team tackling a diverse range of tasks:
- Conducting security and searches at the gate
- Managing deliveries inside the prison
- Supervising prisoner visitors
- Monitoring phone calls and CCTV
- Liaising with other prison staff and agencies
This varied role combines desk-based duties with physical tasks including:
- Lifting and carrying heavy items
- Escorting vehicles across the prison grounds
What’s Expected Of You
You don’t need qualifications, but you’ll need:
✅ Strong communication skills to manage escalations ✅ Ability to stay calm under pressure – this is a fast-paced environment ✅ Good judgement with common sense for safety-critical decisions ✅ A teamwork mindset – this role runs with full operational support
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Shifts: A variety including weekends and nights to ensure 24/7 operations.
Driving Requirement
- Full, valid UK driving licence is mandatory for this role.
Why Work As An OSG?
You’ll be part of an important mission:
Protect the public by supporting daily prison operations and making an impact on lives by ensuring prisoner rehab processes run safely.
While this role limits direct prisoner contact (unlike officers), you’ll work closely alongside key prison staff – sometimes supporting inmates as needed by your assigned role.
Career Progression
The OSG role provides: 🔹 Practical hands-on experience of how a prison functions 🔹 Potential to up-skill, including applying for:
- The OSG to Prison Officer Conversion Scheme
- Other internal prison career opportunities
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What You Can Expect From Us
✨ On-the-Job Training – Full support to hit the ground running ✨ Development Pathway – Passionate about growth? We’ll help
On The Pay Scale, In Addition To Your Base Salary
- 25 days annual leave (rising to 30 days after 10+ years)
- 9 days’ bank holidays, holidays of privilege, and public holidays
- Civil Service pension scheme
- ** Azerad-branded clothing**
- Season ticket loans
- Retail discounts via Civil Service sourcing
- Cycle-to-Work Scheme
- Employee Assistance Programme (EAP)
- Paid apprenticeship (Level 2 in Customer Service)
Ready For Action?
This is a chance to kickstart a supportive career with impactful work.
<img style="float: right"> *Apply now.*“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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