HM Prison and Probation Service (HMPPS)
Prison Support - HMP Grendon and Spring Hill
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Prison Support - HMP Grendon and Spring Hill
Operational Support Grade (OSG)
Job Title
Prison Support Role
Location
HMP Grendon / HMP Springhill
Salary
£29,432
Employer
His Majesty’s Prison and Probation Service
Overall Description
An extraordinary job for someone like you. If you’re looking to play a key role in supporting day-to-day prison operations while contributing to community safety and criminal rehabilitation, this opportunity is for you.
About the Role
As an Operational Support Grade (OSG), you will form a vital part of a prison’s operations support team. Your responsibilities will vary and include:
- Assisting with security tasks (e.g., managing gate searches)
- Monitoring phone calls and CCTV feeds
- Facilitating deliveries and prisoner movements
- Guiding visiting visitors through admissions procedures
- Performing escort duties (including physical tasks such as lifting, carrying, and driving vehicles)
- Conducting desk-based administrative work
The role blends both physical and office-based activities in a dynamic environment where your common sense, adaptability, and teamwork will be essential.
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Someone Like You
There are no formal qualifications required for this position, but transferable skills are key. This role is perfect if you:
- Have excellent communication skills (both written and verbal)
- Can remain calm under pressure
- Possess strong judgement and a "can-do" attitude
- Are a team player and value collaboration
- Are able to work flexible hours, including weekend shifts, nights, and unsocial hours
Driving and Role-Fit Requirements
The role includes essential driving duties. All applicants must hold:
- A full, valid UK driving licence
Impact and Opportunity
An Extraordinary Career
By working in this critical role, you contribute to:
- Public protection through the daily management of prison security measures
- Support to rehabilitation by facilitating access to opportunities and support
While direct prisoner interaction is minimal (unless based at a prison with unique procedures), the OSG role provides deep insight into prison operations. There are also progression pathways, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- The OSG to Prison Officer Career Conversion Scheme
- Opportunities to transition into other supporting roles
What You Can Expect From Us
Training and Development
You will receive exceptional training and be supported throughout your career journey.
Benefits and Rewards
Remuneration
- Base salary: £29,432 per annum
Leave Entitlements
- 25 days annual leave (pro-rata for part-time) on appointment
- Increase to 30 days after 10 years’ service
- Plus: 9 days of bank/public/statutory holidays
Apprenticeship
- Paid Level 2 Apprenticeship in customer service
Pension and Financial Support
- Access to the Generous Civil Service Pension Scheme
- Season Ticket Loans (for public transport discounts)
- Employee Assistance Programme
- Cycle to Work Scheme
- Plus: Retail discounts
If this vision resonates with you and you believe your skills align with these requirements, we encourage you to apply now and be part of a team dedicated to protecting the public and safeguarding our communities.
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