HM Prison and Probation Service (HMPPS)
Prison Support - HMP Grendon and Springhill
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Prison Support - HMP Grendon and Springhill
Prison Support Role
Location
HMP Grendon / HMP Springhill
Salary
£29,432
Employer
His Majesty’s Prison and Probation Service
An extraordinary job. Done by someone like you.
About the Role As an Operational Support Grade (OSG), you will play a crucial role in supporting the daily operations of a busy prison. Your duties will span a diverse range of tasks, including:
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Security and supervision: Security checks and monitoring at the prison gate.
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Logistics and maintenance: Managing deliveries and ensuring smooth operational flow.
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Visitor services: Supervising and assisting with visitation processes.
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Communications monitoring: Wwatching over prisoner phone calls and CCTV footage.
This dynamic role balances:
- Desk-based administrative tasks
- Physically demanding activities, such as:
- Lifting and carrying
- Escorting vehicles across prison grounds
Who you are
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You don’t require formal qualifications for this role. However, if you possess:
- Strong communication skills
- The ability to remain calm and composed under pressure
This fast-paced environment could become the foundation of a fulfilling career for you.
Core traits we seek:
- Exceptional judgement and common sense
- The capability to work effectively as part of a team
Working Conditions
As an OSG, you will perform a range of shifts, including:
- Weekends
- Overnight shifts
To with importantly fulfil vital driving duties specific to this position you must hold a full and valid UK driving licence.
Why this role is exceptional
As part of this unique career, you will:
- Support the public, ensuring their safety
- Make a meaningful impact, contributing to daily operations within our prisons
While contact with inmates is restricted, occasional prisoner interaction may be required, depending on the prison site.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Career progression opportunities:
- Gain vital knowledge of prison operations
- Apply for the Operational Support Grade to Prison Officer conversion scheme, among other career paths
What You Can Expect From Us
Training & Development
- Comprehensive training to excel in your role
Benefits Package
Additional Pay & Entitlements
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Annual leave: 25 days at the start of your role, increasing to 30 days after 10 years’ service (prorated).
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Additional days off: 9 dedicated bank, public, and privilege holidays per year.
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Skills enhancement: Access to a paid Level 2 apprenticeship in customer service.
Finance & Wellbeing Support
- Participation in the generous Civil Service pension scheme.
- Season ticket loans
- Retail discounts
- A Employee Assistance Programme (EAP)
- Access to a Cycle to Work scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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