Client Contracts Compliance

• Ensure existing clients are updated on data privacy amendments, including:
  • Notifying them of changes.
  • Initiating contract negotiation and updating contracts with updated privacy compliance provisions.
• Collaborate with Business Development, SAM’s, and legal teams to include appropriate privacy and compliance provisions in new client agreements.
• Report on contract negotiations and compliance provisions to the Global Privacy, Risk & Compliance Office.

Vendor Due Diligence

• Conduct Privacy and Compliance Due Diligence for new and existing vendors:
  • Work with local and global procurement teams to ensure processes are followed.
  • Review and approve Vendor Due Diligence Questionnaires (or escalate to the SVP of Privacy, CPO, and Regional Privacy Officer as needed).
  • Ensure compliance processes are completed prior to executing new vendor contracts.

** Reporting & Documentation**

• Provide regular metrics as requested by the Global Privacy, Risk & Compliance Office.
• Support client bid and due diligence activities, assisting with pre-sale privacy and compliance conversations.
• Assist Go-Live activities in alignment with the TP control framework.

Compliance Management

• Maintain and monitor the Global Compliance Framework within jurisdiction scope:
  • Regular monitoring and tracking of local laws, regulations, and obligations in compliance, privacy, and risk fields.
  • Report new or amended legislative changes to the Global Privacy, Risk & Compliance Office.
• Act as the point of contact for BCR/GDPR, contract-related audits, and compliance audits.
• Conduct performance analysis of Privacy, Risk & Compliance systems, assess control efficiency, and recommend improvements.
• Identify and escalate risks and non-compliance issues related to handling and processing.
• Ensure compliance with Privacy, Risk & Compliance systems across the organization and all internal standards.
• Oversee Privacy & Compliance training program delivery.
• Promote regulatory awareness, support compliance initiatives, and report to senior management and regulatory bodies.

Risk Management

The PRCO is instrumental in maintaining and advancing the Risk Management Framework:

• Develop and embed the Risk Management Framework within all processes and roles.
• Identify and assess risks under their purview and work with management teams to document risks and internal controls.
• Roll out mitigation plans and define actionable plans for high-risk issues.
• Maintain and monitor the Risk Register to ensure accurate reporting.
• Provide regular updates and risk-related documentation to the Global Risk Team.
• Promote risk awareness and align local teams on risk framework objectives.
• Ensure accurate use of Risk Categories and conduct periodic reviews of controls.
• Drive quality and continuous improvement in risk management processes.
• Support the Teleperformance Risk Framework with documentation, communication, and implementation.
• Gather and report financial risk exposures as applicable.
• Address risk management inquiries and provide guidance to local teams.

Requirements

Core Competencies

• Individual integrity and unwavering compliance commitment
• Exceptional communication skills (front-line representatives and management)
• Strong assertiveness, cogent understanding of the TP country/subisdiary
• Proficiency in Microsoft Office (Excel, PowerPoint)
• Prior experience in risk, compliance, or privacy roles
• Strong analytical skills and critical thinking
• Ability to engage effectively across all organization levels.
• Excellent influencing and cross-functional collaboration skills to deliver global program objectives.

Qualifications & Certification

• Bachelor’s Degree (or equivalent preferred)
• Previous privacy regulations certification (e.g., IAPP CIPP/E, CIPM) or willingness to obtain a recognized certification within 6 months.
• Working knowledge of Anti-Money Laundering (AML) legislation (a plus).
• Fluent in English.

Location

Based near the UK office location.