Teleperformance
Privacy Risk & Compliance Officer
Bristol
Posted 6 days ago
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Privacy Risk & Compliance Officer (PRCO)
Overview
The Privacy Risk & Compliance Officer (PRCO) oversees the global compliance, risk, and privacy programs for the country and/or subsidiary. Reporting directly to country management, as well as the Regional Privacy Officer, Head of Risk, and Head of Compliance, this role ensures adherence to legal, regulatory, and internal standards across privacy, compliance, and risk management.
Location
- Near UK office location
- Salary: Dependent on experience
Responsibilities
Privacy Management
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Privacy Notice/Consent Form Communication & Reporting
- Ensure all new hires receive privacy notices/consent upon hire; provide updated notices to all employees as needed (via collaboration with local HR and recruiting teams).
- Monitor and track the communication/disclosure of notices to verify receipt by employees.
- Monitor and track distribution and receipt of consents (where applicable).
- Coordinate with the Global Privacy, Risk & Compliance Office on privacy notice/consent communications.
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Ongoing Monitoring of Data Processing
- Escalate new or changes to existing personal data processing activities to the Global Privacy & Compliance Office.
Records of Processing (ROP) Administration
- Completion & Updates
- Ensure ROP compliance in OneTrust for Controller & Processor ROP tasks, including:
- Documenting/new or changed personal data processing activities (both local clients and global clients).
- Reviewing IT ROP accuracy and completeness with local/regional IT.
- Collaborating with the SOA Manager (SAM) to ensure documentation of global client processing activities.
- Ensure ROP compliance in OneTrust for Controller & Processor ROP tasks, including:
Quality Review & Audits
- Review ROP Compliance for completeness and accuracy.
- Liaise with functional teams to correct inaccuracies.
- Act as primary contact for BCR/GDPR audits and privacy/compliance-related audits.
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Client Contracts & Vendor Due Diligence
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Client Contracts
- Notify clients of data privacy amendments via executed contracts.
- Collaborate with BD, SAM, and Account Managers to ensure new client contracts include appropriate data privacy provisions and comply with legal requirements.
- Provide status updates on contract negotiations to the Global Privacy, Risk & Compliance Office.
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Vendor Due Diligence Review
- Conduct exhaustive due diligence on existing and new vendors (both local and global) with local/global procurement teams.
- Review and approve completed Vendor Due Diligence Questionnaires (escalating to Regional Privacy Officer or CPO as needed).
Reporting & New Business
- Regular Reporting:
- Provide tracking metrics to Global Privacy, Risk & Compliance Office as requested.
- New Business Support:
- Assist during pricing and client proposals by communicating PRCO-related policies and business guidelines.
- Support client due diligence activities.
- Deliver TP (Teleperformance) Controls Framework go-live activities.
Compliance Management
- Implement, maintain, and monitor the Global Compliance Framework within operational boundaries.
- Track changes to local laws, regulations, and privacy obligations, reporting to Global Privacy, Risk & Compliance Office as necessary.
- Assess compliance controls and propose operational improvements.
- Identify risks or compliance gaps, offering guidance to subsidiary leadership where required.
Ongoing Monitoring & Training
- Ensure all required privacy/compliance training is delivered.
- Oversee compliance adherence across departments and provide leadership support to local senior executives.
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Risk Management
- Develop & Maintain Risk Framework:
- Embed risk management processes into company-wide workflows to improve accountability. -Define detailed risk management protocols and control documentation, ensuring cross-team adoption.
- Monitor & Report Risk Events:
- Handle escalations to the Global Risk Team for urgent risk incidents.
- Document risk registers as required and provide regular updates on risk trends.
Key Responsibilities:
- Engage with management teams on risk identification, assessment, and mitigation planning.
- Facilitate effective Risk Management framework reporting (business alignment, KPI tracking).
- Ensure adherence to risk/control categories, guiding staff on accurate risk documentation.
- Review control effectiveness and ensure proactive improvement.
- Challenge risk assessments within governance frameworks, recommending remediation where critical issues identified.
Requirements
Qualification & Experience
- Bachelor’s degree preferred (any discipline).
- Certification or eligibility for certification in data privacy (IAPP, CIPP/E) by 6-month deadline.
- Proven experience in risk, compliance, or privacy environments.
- Familiarity with AMM (Anti-Money Laundering compliance) is a plus.
- Fluent in English.
Professional Skills
- Microsoft Office proficiency, with PowerPoint & Excel skills essential.
- Ability to demonstrate critical thinking, strong analysis, and 解决问题 problem-solving skills.
- Exceptional influencing skills to navigate cross-functional processes.
- Must be assertive while avoiding conflict; adept at working across diverse organizational levels.
Legal & Compliance Knowledge
- Strong working understanding of Data Privacy Regulations (e.g., GDPR, CCPA).
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Skills
Privacy Management
Risk Management
Compliance Management
Data Privacy Regulations
Vendor Due Diligence
GDPR
OneTrust
Analytical Skills
Critical Thinking
Influencing Skills
Microsoft Office
Anti Money Laundering
Audit Coordination
Contract Negotiation
Reporting Metrics
Stakeholder Management
Location