SHY Aviation
Private Aviation Advisor
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Department: Private Aviation
Type: Permanent, Full-Time (40 hours per week)
Location: Holborn, Central London (On-site)
Salary: Competitive Base + Uncapped Commission
About SHY Aviation
Founded in 2011, SHY Aviation has grown into a globally recognised leader in private aviation. Operating 24/7, our specialist brokers deliver exceptional service to an international client base, working alongside the world’s leading operators to provide access to the finest aircraft at highly competitive rates.
As we continue our rapid expansion, we are seeking ambitious, commercially minded professionals to join our growing team in Central London.
The Opportunity
We are looking for an experienced and driven Private Aviation Advisor to join our Private Aviation team. This is a client-facing sales role focused on developing and managing relationships with High-Net-Worth Individuals (HNWIs), Ultra-High-Net-Worth Individuals (UHNWIs), and corporate clients.
You will be responsible for generating new business, managing a portfolio of high-value clients, and delivering a best-in-class charter experience from enquiry through to booking.
The ideal candidate will have a proven background in private aviation/luxury sales.
Key Responsibilities
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Business Development
- Proactively source and engage new clients through outbound sales activity, research, referrals, inbound enquiries, and existing databases
- Build and maintain a strong pipeline of HNWI, UHNWI, and corporate prospects
- Identify opportunities for upselling and cross-selling across the SHY Aviation and Lifestyle divisions
- Attend industry events, networking functions, and trade shows to generate new business opportunities
- Monitor market trends, competitor activity, and customer feedback to identify strategic opportunities
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Client Relationship Management
- Manage and develop a portfolio of approximately 50 high-value accounts
- Act as the primary point of contact for clients, delivering an exceptional and highly personalised service
- Understand each client’s specific requirements and provide tailored aviation solutions
- Maintain strong client retention through responsiveness, professionalism, and relationship-led service
- Resolve client issues efficiently while managing expectations with discretion and commercial awareness
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Sales & Negotiation
- Manage charter requests from enquiry through to confirmation
- Build and present bespoke charter quotations with strong commercial judgement
- Negotiate contracts and close deals successfully to achieve revenue and sales targets
- Maintain accurate records and pipeline management through Zoho CRM and associated sales tools
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Requirements
Skills & Experience
- Proven sales and negotiation experience within private aviation or another luxury/high-value sales environment
- Strong commercial acumen with the ability to manage premium client relationships
- Exceptional communication and interpersonal skills
- Highly organised with strong attention to detail
- Self-motivated, resilient, and target-driven
- Ability to work effectively under pressure in a fast-paced, client-led environment
- Experience using CRM systems, ideally Zoho CRM
- Proficiency across Microsoft Office applications
- Flexibility to travel for client meetings, networking events, and industry conferences
- Additional language skills are advantageous
Benefits
- Competitive Salary + Uncapped Commission
- 25 Days Annual Leave + UK Bank Holidays
- Private Medical Cover
- Cycle to Work Scheme
- Season Ticket Loan
- Defined Career Progression
- Supplier Familiarisation Private Flights
- Dog-Friendly Office
Opportunity to work within a dynamic and fast-growing luxury aviation
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