Alter Domus
Private Credit BPA & Technology Adoption Senior Manager
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Welcome to Alter Domus
About Us
As a world-leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning"The Other House" in Latin*) is home to 90% of the top 30 asset managers in private markets, with over 6,000 professionals across 24 jurisdictions.
We believe in being different—in what we do, how we work—and most importantly, how we develop people. We invest in our own alternative future. At Alter Domus:
- Progress is based on merit.
- Communication flows openly across all levels.
- You’re supported to follow your governing path.
Explore more about life at Alter Domus: careers.alterdomus.com
Role Overview
The role focuses on driving business process automation, AI/Agentic AI adoption for the Private Credit organisation. The ideal candidate will:
- Bridge business strategy with technology execution.
- Lead end-to-end delivery of AI, Agentic AI, and automation initiatives—from scoping to full deployment.
- Ensure colleagues and clients are prepared to adopt and maximise new tools/tools.
- Embed process improvements, controls, and governance into workflows.
This role actively engages with regulatory-driven work, ensuring seamless change management.
Key Responsibilities
AI & Automation Use Case Delivery
- Identify, scope, and prioritise automation/AI Agentic AI use cases.
- Orchestrate delivery across technology teams and lines-of-business (LoB).
- Develop business cases (ROI modelling, risk assessment, strategic alignment) for stakeholder approvals.
Business Readiness & Tech Adoption
- Develop strategies to ensure successful technology adaptation.
- Monitor post-deployment adoption rates, correcting where needed.
- Create training materials and update processes to enhance user experience with new systems.
Offshore & Near-Shore Process Quality Optimisation
- Manage transitions to offshore/near-shore centers (e.g., India, Manila) with top-tier quality standards.
- Develop standardised operating procedures and controls to support uniform execution.
- Identify offshore-near-shoring candidates, present business cases, and manage transitions with minimal disruption.
- Embed continuous improvement frameworks—boosting capacity, efficiency, and capability.
- Lead cross-regional standardisation (including APAC, EMEA, Americas).
- Develop, implement, and sustain offshore team capability to meet onshore standards via training and governance.
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Regulatory Projects & Process Improvement
- Identify and analyse regulatory impact on processes.
- Collaborate with compliance, legal, and operational teams to implement compliant process changes.
- Foster a culture of compliance and continuous improvement.
- Monitor regulatory change pipelines and drive proactive renewal.
- Drive automation-driven process improvements in workflows affected by regulation.
- Escalate breaches? Regularly, ensuring quick remediation and embedding lessons learned.
Stakeholder Engagement & Strategic Influence
- Negotiate and align with senior stakeholders on change initiatives.
- Offer expert advice to senior leadership for functional strategy.
- Address resistance to change proactively, ensuring buy-in.
- Monitor external regulatory developments (AI/automation advocacy).
Client Experience Governance
- Oversee client experience frameworks to ensure technology/process impacts improve outcomes.
- Act as primary point of contact for internal/external stakeholders on client-facing changes.
- Equip client servicing and sales teams for incoming tech/process changes.
Key Requirements
✔ Proven experience in:
- Business process automation, AI adoption, or digital transformation—preferably within financial services.
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✔ Demonstrated ability to identify and execute AI/Agentic AI use cases from inception to deployment.
✔ Strong business case development skills—including financial modelling and investment justification.
✔ Regulatory project experience, process improvements, and cross-regulatory collaboration.
✔ Deep understanding of compliance and regulatory frameworks in financial services.
✔ Client experience governance; ensuring tech changes enhance client outcomes.
✔ Exceptional business analysis skills—document client requirements effectively.
✔ Insight into UI/UX principles and their role in user adoption.
✔ Proven programme management acumen (multiple workstreams).
✔ Strong stakeholder engagement at senior levels.
✔ Thrives in fast-paced, dynamic, high-accountability environments.
What We Offer
Invest in Your Growth
- Access to our industry-leading Alter Domus Academy with tailored LinkedIn Learning resources.
- Six distinct learning zones for career progression at any stage.
Holistic Support
- Professional accreditations support (ACCA).
- Flexibility, generous allowance of days off (plus an extra day for your birthday).
- Continuous, bespoke mentoring for career development.
Vibrant Culture
- Engaging sports, events, and social committees across locations.
- 24/7 support via our Employee Assistance Program.
Equity & Growth
- Participate in our Employee Share Plan, growing with our success.
- Localised benefits tailored by geography.
Fairness & Equal Opportunity
Alter Domus is committed to equal opportunity accommodation (All qualified applicants will receive consideration without discrimination based on race, religion, sex, national origin, disability, or veteran status).
Privacy policy available at: alterdomus.com/privacy-notice
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