Practice Plus Group
Private Health Coordinator
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About The Role
We’re looking for a proactive and customer-focused Private Healthcare Co‑ordinator to join our team. Acting as the single point of contact for self-pay and insured patients, you’ll guide individuals through their entire healthcare journey — from initial enquiry to discharge — ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service.
You’ll find a friendly welcome and a home for your talents at Practice Plus Group. Whether you’re coming from a healthcare environment, or somewhere completely different, we’d love to hear from you.
You will be part of a close-knit, collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Julie Bumstead, Operations Manager, working 37.5 hours per week.
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What You'll Be Doing
- Acting as the main point of contact for private patients, providing a professional, responsive and personable service throughout their pathway
- Managing patient journeys end-to-end, keeping individuals informed and supported at every stage
- Using CRM systems to track patient progress, schedule follow-ups, and ensure timely communication
- Liaising with:
- Consultants
- GP practices
- Insurers to gather clinical information and pre-authorisation details
- Supporting conversion from outpatient consultation to surgery where appropriate, promoting private healthcare services
- Handling payments and invoices, maintaining accurate data for reporting on activity and revenue
- Working collaboratively with scheduling teams, consultants, and the wider hospital to ensure a smooth and joined-up service
- Monitoring patient feedback and identifying opportunities to improve the experience
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What We’ll Look for in You
- Proven experience in a high-volume customer service or bookings environment (healthcare experience desirable)
- A confident communicator with:
- An excellent telephone manner
- Strong interpersonal skills
- Highly organised with:
- Strong IT skills
- The ability to manage multiple systems (CRM, Healthcode experience desirable)
- Numerate, with the ability to:
- Understand and explain procedure pricing
- A proactive, empathetic approach with a genuine passion for delivering outstanding patient care
- A strong team player, comfortable working with:
- A range of clinical and non-clinical stakeholders
- An interest in private healthcare and delivering a premium patient experience
(Note: Linked application instructions included in original; omitted per instructions.)
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