University College London Hospitals NHS Foundation Trust
Private Patients Outpatient Team leader
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Exciting Opportunity at One of the UK's Largest Foundation Trusts
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. We are seeking for a self-motivated individual who is able to plan and organise their workload to deliver the highest level of service at the Private Consulting Rooms, to patients and consultants within the Private Healthcare service at the Trust.
About the Role
The Private Patient Outpatient Team leader will be required to work as part of the Private Healthcare team, delivering the highest level of administrative service to both patients and clinical teams. The post holder will act as the first point of contact for patients during their outpatient appointments and will therefore ensure the highest standards of hospitality to all patients and visitors to the hospital. They will also be responsible for supervising the outpatient reception team to ensure that daily workload is managed well across the team.
The role will support the Service Manager’s responsibility to ensure that the outpatient service runs smoothly for patients, consultant users, and other staff. The post holder will also be expected to be part of the reception rota. Please note, you will be required to participate in a rolling rota Monday to Friday, 8am to 8pm.
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This patient facing role will undertake all administration functions of the patient’s pathway, such as correctly updating the electronic health record system with appointments, arranging transport and proactively organising additional supplementary services.
You will greet all new patients, ensuring they are escorted to their appointments and provided with the necessary information related to their treatment. They will ensure that contact information is up to date, and that patients’ queries/ concerns are addressed immediately. You will need to be able to communicate complex or sensitive information clearly, effectively, and appropriately with private consultants, patients and their families and provide support for trouble shooting non-routine matters or resolving initial complaints.
Requirements
To be successful in this role, you will need to demonstrate you have significant experience in providing excellent customer service to patients within a professional, can-do attitude.
Contact Information
For further information/ informal visits please contact Sarah Lowery- Assistant General Manager, at sarah.lowery7@nhs.net
About the Trust
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
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We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For further details / informal visits contact:
- Name: Emily Westbrook
- Job title: General Manager
- Email address: emily.westbrook@nhs.net
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