Norwich City Council
Private Sector Housing and HMO Enforcement Office - Career Grade
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Private Sector Housing and HMO Licensing Apprentice
Location: Norwich City Council
About the Role
To assist in the delivery of statutory functions across **private sector housing and HMO licensing, supporting investigations into housing legislation breaches, evidence collection, and enforcement action.
Development opportunities include progression through apprenticeship qualifications—first the Level 4 Regulatory Compliance Officer (Housing Standards), then the Level 5 Diploma in Private Sector Housing Interventions and Advanced Professional Certificate.
Responsibilities
Note: Complexity of workload and supervision varies by career grade.
- Deliver statutory functions and activities across private sector housing and HMO (Housing in Multiple Occupation) licensing
- Assist with investigations of alleged breaches of housing legislation, collecting evidence for enforcement/interventions
- Perform proactive inspections (HMO premises, disrepair checks) and reactive investigations (unlicensed properties, complaints) under supervision
- Assess compliance against HHSRS (Housing Health and Safety Rating System) and support enforcement actions, including:
- Prosecution case preparation (e.g., Magistrate’s Court attendance)
- Drafting formal notices and managing evidence chains
- Engage with residents/businesses to provide advice on legal provisions/best practice (verbal, written, and face-to-face)
- Contribute to service improvement, introduce income streams, and identify efficiency savings while aligning with customer-focused service standards
- Assist senior officers with reports, training, and cross-team collaboration to build experience
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Requirements
Key Skills
- Writing & communication: Clear, professional correspondence (plain English standards)
- Time management: Adaptable to pressure with strong prioritisation abilities
- Analytical: Logical thinker; interpret data or policy decisions
- Teamwork: Collaborative, cultured to share and support colleagues
- Customer service: Proactive, empathetic approach; tailors advice to audience needs
- Attention to detail: Methodical for compliance tasks (e.g., evidence recording, inspections)
- Equalities awareness: Committed to inclusive service delivery
Education
- England equivalency to:
- Three A Levels (Grade C+) or a Level 3 Apprenticeship in Environmental Health/related fields OR
- Level 2 in English and Maths
- OR comparable qualifications/experience in property compliance, health/safety regulations, or similar professional development
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Why Work With Us
Norwich City Council delivers impactful community services with a focus on innovation, holistic support, and professional growth.
Benefits
- Competitive pay + Living Wage accreditation
- Pension: Local Government Pension Scheme (LGPS)
- Holidays: 26+ days annual leave (prorata for part-time roles), + statutory Christmas day
- Career development: Clear progression paths; diverse roles/hyatons
- Positive culture: Inclusive, empowering working environment
Commitment to Equality
Fair recruitment based on merit. All qualified candidates receive an interview. Reasonable adjustments supported for disabled applicants.
[Additional inquiry details: visit [NIAS – Norwich Home](insert link) for realtata employer profile.]
(Note: For full job description and application instructions, contact Norwich City Council’s HR or apply via their careers portal.)
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