Norwich City Council
Private Sector Housing and HMO Enforcement Office - Career Grade
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Regulatory Compliance Officer – Private Sector Housing (Apprenticeship Role)
About the Role
This position supports the delivery of statutory functions in private sector housing and HMO licensing. Successful candidates will:
- Assist in investigations of housing legislation breaches
- Collect evidence and progress enforcement actions
- Contribute to inspections and offer guidance to residents/businesses
- Support efficient, customer-focused service delivery
- Progress through a structured apprenticeship programme within local government
The role requires completion of the L4 Regulatory Compliance Officer – Housing Standards apprenticeship. Upon completion, progression will include the L5 Diploma in Private Sector Housing Interventions and an Advanced Professional Certificate.
Responsibilities
(Note: Responsibilities scale with experience and supervision level)
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Contract Compliance & Monitoring
- Assist in delivering private sector housing and HMO licensing functions under legal frameworks
- Support proactive inspections, compliance visits, and interventions in commercial/domestic premises
- Collaborate with multi-agency partners on unlicensed HMO investigations (evidence collection for enforcement)
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Inspections & Enforcement Support
- Inspect HMO premises for disrepair and HHSRS compliance
- Work towards case progression—from reactive complaints to larger projects
- Draft reports, formal notices, and court case reports (attending as a witness when needed)
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Service Improvement & Growth
- Analyze service data and propose improvements
- Proactively explore income streams and efficiency savings to benefit the council
- Contribute to cross-team knowledge exchange and continuous professional development (CPD)
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Stakeholder Engagement
- Advise residents/businesses on legal provisions via phone, email, or face-to-face interactions.
- Maintain accurate case records and meet performance targets.
Key Requirements
Skills & Attributes
- Strong report writing, communication, and analytical skills (using plain language principles)
- Ability to work under pressure, prioritise workloads, and manage details methodically
- Embody an appreciation for team collaboration, adaptability, and a customer-service mindset
- Demonstrate equality, diversity, and transparency in interactions
- Proactive attitude with resilience to challenges and an interest in professional growth
** Educational Requirements**
- A-Levels equivalent qualification:
- Three A Levels (Grade C or above) in an environmental health-related subject
- OR a Level 3 apprenticeship in a related field
- OR equivalent experience
- GCSE Level 2 in English and Mathematics
Development Opportunities
Qualifications & Progression:
- Apprenticeship with Norfolk County Council:
- L4 Regulatory Compliance Officer (mandatory)
- Progress to L5 Diploma in Private Sector Housing Interventions on qualification
- Apprenticeships offer financial support, including wage subsidies.
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Career Growth:
- Structured learning with consistency at levels 3-5 (apprenticeship progression ladders)
- Exposure to enforcement casework at expert and court levels
- Opportunities to expand knowledge through cross-service training.
Benefits & Working Environment
Why Join Norwich City Council?
- Purpose-driven work: Support housing standards to improve lives.
- Proven local-government impact: Leading innovation in policy and community services.
- Strong support: Occupational health, employee assistance programmes, and flexible leave (26–33 days/year including an extra day at Christmas).
Flexible & Fair Working Conditions
- Affiliated with UK Living Wage standards.
- Part-time and job-sharing options available.
- No discrimination policy—valued based on compatibility and skills.
Application Notes
Applications are merit-based and must include a detailed overview of obtained experience (including non-traditional or voluntary work). The council champions neurodiversity, disabilities, and career pivots from varied backgrounds.
(Apply via the council’s recruitment platform: Norwich City Council Careers Portal).
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