West Lancashire Borough Council
Private Sector Housing Team Leader

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Company Description
West Lancashire Borough Council serves a diverse area in the North West of England, within easy reach of Manchester and Liverpool. The borough has a growing economy, a leading university, and a mix of lively towns, picturesque villages, and attractive countryside. The Council is ambitious for the area and provides a wide range of services, including housing, planning, leisure, and refuse and recycling, creating varied career opportunities. Team members are supported to use their skills and experience to deliver high-quality services to local communities.
Role Description
The Private Sector Housing Team Leader is a full-time role responsible for overseeing the delivery of private sector housing services within West Lancashire. Based in Skelmersdale with a hybrid working arrangement, the role combines office-based work with some flexibility to work from home. Day-to-day responsibilities include:
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- Leading and supervising a team
- Managing caseloads related to private sector housing issues
- Ensuring that housing standards and regulatory requirements are met
- Coordinating responses to complex housing cases
- Working closely with internal departments and external partners
- Providing guidance to residents and landlords on housing options, enforcement, and support
- Monitoring performance
- Preparing reports
- Contributing to service improvement
- Supporting the development of policies and procedures that promote safe, secure, and well-managed private sector housing


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Qualifications
- Strong supervisory and leadership skills, including experience managing teams and coordinating workloads.
- Background in housing, with knowledge of private sector housing issues.
- Excellent communication skills, with the ability to engage effectively with residents, landlords, colleagues, and partner agencies.
- Experience in case management, including handling complex cases, maintaining accurate records, and ensuring timely resolutions.
- Knowledge of relevant housing legislation, regulation, and best practice, particularly in the private rented sector.
- Strong organizational and problem-solving skills, with attention to detail and the ability to work to deadlines.
- Proficiency in using IT systems and software for case recording, reporting, and communication.
- A relevant qualification in Environmental Health, or a related field, or equivalent experience.
- Commitment to equality, diversity, and inclusive service delivery.
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