Harrods
Private Shopping Assistant - Fixed Term Contract (Russian Speaking)
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Private Shopping Assistant - Fixed Term Contract (Russian Speaking)
Private Shopping Assistant (Russian Speaking) – 6 Month Fixed Term Contract
This is an exciting opportunity to join our Private Shopping Team as a Private Shopping Assistant (Russian Speaking) on a 6 Month Fixed Term Contract. Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination.
The Role
The Private Shopping Assistant supports our Private Client Managers (PCMs), delivering exceptional service to our most loyal clients. As part of the client-facing team, they play a critical role in:
- Supporting PCMs to deliver the highest level of service in every interaction.
- Building exceptional client relationships.
- Running a seamless service and anticipating client needs before they are expressed.
- Acting as a runner for size swaps and alternatives, or making arrangements in advance of client appointments.
- Creating "Suspended Transactions" for processing by Transaction Assistants.
- Investigating quotes for dispatch and delivery arrangements (local and international).
Responsibilities include:
- Supporting Private Client Managers during appointments.
- Arranging appointments including:
- Booking rooms.
- Coordination of services like alterations, restaurants, beauty appointments, or parking.
- Managing online client requests.
- Assisting with dispatch and delivery logistics.
- Surprising and delighting clients by understanding their personal preferences.
- Developing strong relationships and rapport with clients.
- Taking initiative, anticipating needs, and staying proactive.
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Hybrid Work Policy
Refer to Harrods’ Hybrid@Harrods policy on their career site, or contact the Talent Acquisition team for clarification.
About You (Requirements)
To succeed in this role, you should:
- Have retail experience and strong communication skills.
- Be resilient, adaptive, and able to handle pressure.
- Enjoy building and maintaining genuine client relationships.
Must-have skills/behaviours:
- Fluency in Russian (essential).
- Ability to deliver exceptional luxury service at all times.
- Engaging conversational skills when interacting with clients.
- Agility and initiative in problem-solving.
- Proactivity in anticipating client needs.
- Strong organisation and methodology for task delivery.
- Collaborative education and cultural awareness.
- Depth of knowledge in luxury goods (both at Harrods and beyond).
- Competency with dispatch and international delivery research.
About Harrods
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- One of the world’s leading luxury department stores,now a store for top designers and the most sought-after global brands.
- Our mission is to create an unparalleled luxury shopping experience in Knightsbridge.
- A highly prestigious employer, committed to exceeding customers’ and employees’ expectations.
Benefits & Reward Package
(Included due to original text: "extensive pay and benefits package")
We focus on:
- Supporting career growth through development programmes and increased visibility.
- Celebrating individual authenticity, diversity, and unique contributions—offering a progression for all walks of life.
- Providing motivating, challenging, and fulfilling work.
Diversity & Inclusion: Applications from all backgrounds and cultures are proudly welcomed, encouraging growth for all.
Follow Harrods social channels for insights: 🔹 LinkedIn: #TogetherHarrods 🔹 Instagram: @togetherharrods
Job details
- Position: Private Shopping Assistant
- Department: Personal & Private Shopping Services (Jodee Hui).
- Contract: 6-month Fixed Term – see legal terms upon interviewing.
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