Harrods
Private Shopping Assistant - Fixed Term Contract
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Private Shopping Assistant - Fixed Term Contract
Exciting Opportunity: Private Shopping Assistant (6 Month Fixed Term Contract)
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients.
Our Client-facing Private Shopping team are critical to achieving this ambition.
You will be responsible for:
- Supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction.
- Building exceptional relationships with clients.
- Running a seamless service and anticipating client needs, often before they ask.
About the Role
As a Private Shopping Assistant, your responsibilities include:
- Assisting Private Client Managers with servicing clients (during appointments or pre/post-arrangements).
- Making all appointment arrangements, including:
- Room bookings.
- Acting as a runner for size swaps and alternatives.
- Spotting additional client needs.
- Arranging add-on services, which may include:
- Alterations.
- Restaurant bookings.
- Beauty appointments.
- Parking.
- Other in-store services.
- Developing strong relationships with clients through meaningful conversations to build rapport and trust.
- Enabling the gathering and planning of client needs in the absence of a PCM.
- Managing online requests from clients.
- Creating "Suspended Transactions" for our Transaction Assistants to process.
- Investigating quotes for dispatch and delivery (local & international) through in-house specialists.
- Surprising and delighting clients based on their personal preferences.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Please review our Hybrid@Harrods policy on our Career Site for further details or contact our Talent Acquisition team for role-related inquiries.
Requirements
To succeed as a Private Shopping Assistant, you should have:
- Retail industry experience.
- Strong communication skills.
- Ability to build long-lasting client relationships.
- Resilience and adaptability to handle pressure.
Desired Skills & Behaviours:
- Passion for delivering luxury service standards.
- Ability to engage clients meaningfully through conversation.
- Initiative and adaptability.
- Proactive approach: anticipating client needs and turning insight into action.
- Organised and methodical temperament.
- Collaborative team player.
- Cultural awareness with global perspective.
- Depth & breadth of luxury product knowledge (Harrods, and beyond).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Note: While not exhaustive, we value candidates demonstrating most of these qualifications with potential for growth.
About Us
Harrods is a globally leading luxury department store, defining shopping experiences with top designers and sought-after global brands.
Our Promise to You
- Inspiring work environment.
- Opportunities to build a career across Harrods’ diverse specialisms.
- Career development support through training, mentorship, and profile exposure.
Unique Culture
Harrods celebrates diversity: welcoming applications from all cultures, backgrounds, tastes, and experiences. We thrive on individuality.
For more about life at Harrods, visit #TogetherHarrods on LinkedIn or follow us at @togetherharrods on Instagram.
Additional Details
- Contract Type: Fixed Term (6 months)
- Department: Personal & Private Shopping Services (Contact: Jodee Hui)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills