Massachusetts Trial Court
Probation Case Administrator - Northampton District Court
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Probation Case Administrator - Northampton District Court
Official Title: Probation Case Administrator I – Northampton District Court
Pay Grade
Grade 7S
Salary & Compensation
- Entry Level Pay: $47,632.26
- Salary Range: $47,632.26 to Pay Range Maximum of $64,638.60
- Notes: Designated as a Union position (OPEIU, Local 6 MOA/CBA). Beginning salary mandatory for new hires per union agreement. Pay progression within band is governed by collective bargaining.
Department Mission
"Protecting and Building Safer, Healthier, Stronger Communities."
Role Summary
Performs entry-level court administration functions including data management in the Court Activity Record Information (CARI) system, trial list coordination, and in-person/telephone customer service (serving attorneys, law enforcement, and the public). Supports probation processes across filing, case preservation, and scheduling tasks.
Supervision
Reports to Department Head or designated supervisor.
Key Responsibilities
-
Front Counter Support & Reception
- Deliver customer service (directing calls, handling in-person inquiries)
- Answer incoming calls and route to appropriate personnel
-
Document Management
- Enter/update restraining orders and related files
- Handle mail distribution: sorting, dating, stamping, routing (both incoming and outgoing)
- Maintain document filing (copies, retrievals, storage according to protocol)
- Pull cases for court sessions
-
Court Operations Efficiency
- Update CARI with upcoming continuances, depositions and trial-related data
- Prepare and verify daily trial lists with Clerk-Magistrate’s Office
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Case & Record Support
- Retrieve criminal records and prepare intake documentation
- Update case management systems (electronically filed/intake data)
- Streamline probation case closures (ensuring documentation/maintenance integrity)
- Assess and address identity issues in probation records (e.g., corrections/mergers)
-
Cross-Departmental Coordination
- Generate indigency reports for Probation Officers’ counsel appointments
- Request records from external agencies/dockets
- Support attorneys by scheduling access, clarifications on forms/procedures
-
Statistical & Data Reporting
- Track case processing metrics and maintain departmental activity logs
-
Assistance & Resource Provision
- Facilitate opponent/lawyer access to case materials
- Aid in scheduling and procedural guidance to litigants/enforcers
Competencies & Commitments
Core Values
- Aligns with Trial Court Ethics and Values in communications and workflows
Operational Goals
- Proactively fulfills Departmental Mission and trial court initiatives
- Participates in ongoing Professional Development Training (select sessions to advance competencies)
- Customer Service Orientation: Professionalism with employees and public
Technical & Executive Skills
- Proficiency with Microsoft Office and applicable courtroom platforms
- Detail-focused data entry and record updates
- Problem-Solving: Analyzes workflow challenges and implements solutions
- Collaboration: Supports inter-departmental goals with a team-first mindset
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity & Inclusion
- Fosters a respectful environment that values diversity (racial, economic, cultural)
Qualifications
Education & Experience
- High School Diploma or G.E.D.
- One (1) year of related admin/custodial experience ([combination grad/experience waivers considered])
Knowledge & Skills
✔ Technical Proficiency:
- Modern office tools (hardware and software, including CARI system)
✔ Soft Skills:
- Organization & time management
- Superior customer service (multichannel)
- Acute attention to detail
Oral/Written Communication & Confidentiality
- Maintain secure handling of sensitive court information
- Communicates effectively in written and verbal form
Work Standards
- Ability to follow oral instructions, operate independently
- Demonstrates initiative in policy adherence and record accuracy
Supervisory Responsibilities
No direct supervision of staff members.
Working Conditions
Primarily an office environment, with occasional work required in:
- Storage facilities
- File archive rooms
- Intake/logistics areas (handling paper/case materials)
Physical Demands
Light Work Classification (as determined by pay standards):
- Up to 20 pounds maximum lift occasionally
- Up to 10 pounds for frequent object movement
- Predominantly sedentary tasks (linked to desk-based probations and administrative procedures)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills