Process Analyst

Closing Date 2026-07-06 Process Analyst Location: Durrington (with travel to Falmer) Contract: Permanent, Full Time (37 hours) Hybrid: Minimum 2 days onsite Mid Level Salary: £37,100 – 45,300 Senior Level Salary: To be discussed at screening stage Role Overview We’re growing our Process & Intelligent Automation team and are looking for Process Analysts across mid to senior level. In this role, you’ll lead and support the discovery, analysis, and optimisation of end-to-end business processes across Southern Water. You’ll work closely with stakeholders, operational teams, and the Automation Centre of Excellence to identify improvement opportunities, standardise processes, and enable automation and digital solutions. As you grow in the role, you’ll take on more ownership of complex initiatives helping to shape best practice, influence stakeholders, and support the development of process excellence across the organisation. Essential Skills & Experience Experience in process analysis, business analysis, or continuous improvement Strong experience in process mapping and optimisation using BPMN 2.0 Ability to support or lead process discovery, workshops, and stakeholder engagement Strong analytical skills, with the ability to identify inefficiencies, risks, and improvement opportunities Experience interpreting process data, KPIs, and operational performance Ability to produce clear, structured documentation (process maps, SOPs, artefacts) Awareness of automation and digitisation opportunities within processes Experience with process mapping tools (ARIS) Desirable Skills & Experience Lean Six Sigma (Yellow / Green / Black Belt) BCS or IIBA Business Analysis qualifications Experience coaching or supporting junior analysts Exposure to automation tools (Power Automate, RPA, Alteryx) Understanding of regulated environments and compliance requirements Interest in process optimisation, digital transformation, and automation Interview Process There are 4 positions available so we will be hosting an assessment day for this role on the 23rd of July. Progression opportunities Southern Water offers career progression, training, and development opportunities. About Southern Water Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. "At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need." If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself) Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?