Southern Water
Process Excellence Analyst
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Closing Date: 2026-07-21
Job Title: Process Excellence Analyst x 2
Location: Durrington (Hybrid)
Positions: 6 Month FTC/Secondment position
Hours: 37
Salary: £30,000
About the Role
We're looking for a Process Excellence Analyst to join our Operational Excellence Team in Water. If you excel at identifying opportunities for improvement and have strong coaching skills, we want to hear from you. A full, UK Driving Licence & access to a vehicle is essential for this role.
What You Will Be Responsible For
- Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
- Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
- Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
- Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
- Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.
What You’ll Bring to the Role
- Industry Experience: Background in Water Operations and an analytical background.
- Analytical Skills: Strong investigative and analytical skills with proficiency in MS Excel.
- Communication: Excellent oral and written communication skills, with the ability to engage, influence, and connect with others.
- Self-Starter: Ability to manage your own workload and work independently.
- Feedback Skills: Confidence to provide constructive feedback and drive continuous improvement.
About Us
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future.
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We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: [Introduce Yourself](myworkdaysite.com- Introduce Yourself)
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
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Our Purpose
Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development, and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all.
We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve.
Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
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