Sainsbury's
Process Excellence Manager
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Process Excellence Manager
Process Excellence Team & Role
About the Team
The Process Excellence team is based within Sainsbury’s Operating Model team in the Strategy & Business Planning Division. Our mission is to increase business-wide value and productivity by simplifying, automating, and reinventing the processes behind how we serve customers and support colleagues.
You’ll join a cross-functional, collaborative team that operates at the heart of strategic programmes. You’ll partner with colleagues across the business, as well as in People and Technology, to improve ways of working and build sustainable capability in process management.
The Role: Process Excellence Manager
As a Process Excellence Manager, you’ll lead end-to-end process improvement work across Sainsbury’s.
Key Responsibilities:
- Partner with business teams to understand current processes, map and analyse them, and identify value-adding vs. non-value-adding activities.
- Agree on pragmatic process improvements that support strategic outcomes and technology enablement.
- Develop and embed a robust process framework, supporting governance and enabling colleagues through training and coaching.
- Act as a key super-user of process management tooling (e.g., IBM Blueworks Live), organising process libraries and managing access rights according to agreed standards.
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The Person
You’ll bring:
- Demonstrable experience in business process management within a complex, cross-functional environment.
- Confidence in leading projects and working independently with multiple stakeholder groups, analysing complex activities, systems, and data.
- Strong communication skills, adapting your approach for different audiences.
- Ability to:
- Facilitate workshops.
- Be a constructive critical friend.
- Build a community of process owners.
- Alignment with Sainsbury’s valued behaviours: ownership, simplicity, improvement, and care and respect.
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Essential Criteria
- Proven experience in:
- Process mapping, analysis, and management in complex environments, producing clear, organised documentation.
- Project management experience, including navigating a project team.
- Stakeholder management across multiple functions, including:
- Facilitating workshops.
- Gaining alignment on process changes.
- Experience using business process management software (e.g., IBM Blueworks Live, Celonis, Signavio) to:
- Map processes.
- Manage process libraries.
- Control business-wide user access rights according to governance frameworks.
- Evidence of designing or applying process standards/governance, including:
- Agreeing conventions.
- Maintaining consistent frameworks.
- Managing access/usage compliance.
- Experience in delivering business value through process simplification, automation, or reinvention.
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