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Process Improvement Analyst
Process Improvement Business Analyst
Intro
We have an exciting opportunity for two Process Improvement Business Analysts to join our Process Engineering team on a 12-month fixed-term contract, based in Darlington with hybrid working.
These newly created roles will play a pivotal part in supporting a key transformation project, helping us prepare for future demand by identifying opportunities to improve the way we work, enhancing colleague and member experiences, and ensuring our processes are fit for the future.
Who We Are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK’s largest and longest-established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members.
Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen, including our values, culture, and purpose, visit our [LinkedIn Life page](insert link).
The Role
As a Process Improvement Business Analyst, you will be a key member of our Process Engineering team, working closely with stakeholders across Member Services and wider Railpen to:
- Analyse, redesign, and optimise business processes.
- Support the delivery of a key transformation project.
- Help identify opportunities for increased operational efficiency, improved member outcomes, and processes fit for future business demand.
- Work with subject matter experts to:
- Understand current ways of working.
- Uncover pain points and risks.
- Design practical, scalable solutions that deliver tangible business benefits.
- Facilitate workshops, gather and document business requirements, map current and future state processes, and support the development of solutions that deliver measurable improvements.
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This is an exciting opportunity to contribute to meaningful business transformation, influencing how our services evolve and helping shape the future operating model of Member Services.
- Visa sponsorship is not available for this role.
- Applicants must have the legal right to work in the UK.
The Person
An ideal candidate will have:
- Strong business analysis skills, with experience in:
- Gathering requirements.
- Facilitating workshops.
- Documenting current and future state processes.
- Translating business needs into practical improvements.
- A track record of successfully:
- Analysing complex business processes.
- Identifying opportunities for improvement.
- Supporting delivery of change initiatives.
Essential experience and skills:
- Facilitating workshops.
- Engaging stakeholders.
- Documenting current and future state processes.
- Using process mapping and modelling tools.
- Understanding Lean, Six Sigma or other continuous improvement methodologies.
- Strong analytical and problem-solving skills.
- Ability to translate data and insights into practical recommendations.
- Supporting business change and process transformation programmes.
- Excellent stakeholder management skills, with the confidence to:
- Challenge constructively and influence at all levels.
- Strong verbal and written communication skills, including:
- Presenting complex information clearly across different audiences.
- A collaborative approach and a passion for improving customer and colleague experiences.
- Experience producing business requirements, process documentation, and stakeholder-focused recommendations.
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Whilst experience within pensions or financial services would be advantageous, we are particularly interested in candidates who have demonstrated:
- Strong process improvement expertise in complex operational, customer-focused, or regulated environments.
What We Can Offer You
| Reward | Detail |
|---|---|
| Salary | Competitive (depending on experience) |
| Annual Leave | 28 days per year, plus bank holidays |
| Pension | Defined Contribution pension scheme |
| Health & Wellbeing | Employee Assistance Programme, Health Cash Plan, Eye Care Vouchers, Flu Vaccination |
| Lifestyle Benefits | Give as you earn scheme, Paid volunteering days |
Next Steps
Please apply via the apply button or visit our Careers Page by Friday, 17th July 2026.
Railpen is committed to creating an inclusive and diverse environment. We value diversity and welcome people from all backgrounds and walks of life.
At Railpen, we know that it’s the talent of our people that makes us good at what we do and enables us to continue achieving our mission:
- To pay members’ pensions securely, affordably, and sustainably.
The unique nature of Railpen offers our people:
- A wide variety of interesting opportunities for innovation, thought leadership, and personal development.
- An environment where people are encouraged to:
- Challenge, explore unconventional ideas.
- Learn from mistakes.
- Listen to each other’s ideas.
- Understanding of each other’s roles and supporting each other’s growth.
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