Procentia
Process Improvement Analyst
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About us
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service.
We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.
The job:
As part of our continued growth, we’re excited to be looking for a Process Improvement Consultant to join our team. This is a varied and highly visible role focused on supporting transformation across the whole organisation, identifying practical opportunities to improve how we work, and helping teams deliver change that creates measurable value.
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Here's what you'll be doing:
- You’ll work across teams and functions to understand current ways of working, identify pain points, and turn improvement ideas into clear, achievable actions:
- Identifying quick wins and practical improvements You’ll spot opportunities to simplify processes, remove duplication, reduce friction, and improve efficiency without overcomplicating how teams work.
- Supporting organisation-wide transformation You’ll work with stakeholders across the business to support transformation activity, helping connect people, processes, tools, and governance so change lands well and delivers meaningful outcomes.
- Mapping and improving processes You’ll review existing processes, capture current-state and future-state ways of working, and help teams agree clear, practical improvements that are easy to adopt.
- Turning insight into action You’ll use data, stakeholder feedback, and operational insight to highlight where improvements are needed and support teams in prioritising the changes that will make the biggest difference.
Why this role is exciting
- You’ll have the opportunity to work across the whole organisation, gaining exposure to different teams, challenges, and ways of working.
- Your work will directly influence how we operate, helping colleagues work more effectively and supporting sustainable business growth.
About you
- We’re looking for someone who is curious, collaborative, and confident working with people at all levels of the organisation:
- A strong communicator who can listen, challenge constructively, and bring people with them
- Analytical and practical, with the ability to understand problems quickly and recommend sensible solutions
- Comfortable mapping processes, facilitating discussions, and turning ideas into structured actions
- Proactive, adaptable, and focused on making improvements that are realistic, useful, and easy to embed
- Passionate about improving outcomes for colleagues, clients, and the wider business
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Don’t forget to add a cover letter telling us why you’d be great for the job. You’ve got until Monday 13th July to apply!
Lets talk about what's in it for you...
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and Selling holiday (up to 1 week)
- Volunteer day
- 5% Employer contribution pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Health care cash plan
- Tusker – Electric Car Leasing scheme
Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
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