Arch Insurance (UK) Limited
Process & Operational Excellence Delivery Manager
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About the Company
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Key Tasks and Responsibilities
- Lead the overall deployment of a Lean Transformation with specific responsibility for initiatives and continuous improvement practices and routines.
- Guide the current state and future state, implementation plan, along with the impact and value of changes (in strong cooperation with business unit experts).
- Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
- Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions, and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
- Deliver performance objectives as stated in the charter (Evaluation of meeting delivery and performance outcomes).
- Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
- Guide training and problem-solving workshops with senior managers and teams.
- Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
- Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
- Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize, and capture tangible benefits.
- Drive the consistent use of Lean standards in the delivery of Value Stream or Function.
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Role Requirements & Skills
Skills / Competencies
- Attention to detail and pride in delivering high-quality outputs.
- Self-driven, autonomous with strong results orientation.
- Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
- Strong organizational skills.
- Ability to effectively interpret data and measure performance.
- Ability to handle changing priorities and use good judgement when working in challenging situations.
- Ability to multitask while maintaining focus.
- Hands-on application of core Lean tools and methodology, including process mapping, data collection and analysis, root cause problem solving, and performance management frameworks.
- Demonstrate proficiency in project and program management.
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Qualifications
- Academic qualifications; Degree preferred.
- Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
- Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.
Experience
- 5+ Years as a lean practitioner with demonstrated success in supporting change.
- Financial Services and an understanding of Operational Management Practices.
- Development & Implementation of Lean / Continuous improvement initiatives.
- Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment.
About Us
Do you like solving complex business problems, working with talented colleagues, and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt-in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
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