DWR Cymru Cyfyngedig Welsh Water Plc
Process Operator
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Process Operator
Environmental Wastewater Operations Manager
Requisition Number: 8802
Work Type: Permanent | Job Function: Operational
Location: Coslech (Pontyclun) | Salary Range: £28,065.00 – £31,887.00 (base)
Closing Date: Saturday 11 July 2026 (23:59)
About the Role
You will operate and maintain 833 wastewater treatment sites across our region, ensuring compliance with environmental permits, Health & Safety, and company Quality Management Systems (QMS). Responsibilities include:
Key Responsibilities
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Operational & Maintenance Oversight
- Manage multiple Wastewater Treatment Works (WWW) and sewage pumping stations, ensuring smooth day-to-day operations.
- Conduct general maintenance of equipment and sites, enforcing rigorous house-keeping standards.
- Collect and analyse effluent samples to monitor and optimise biological performance.
- Report and escalate defects promptly to relevant teams.
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** Reaction & Risk Management**
- Identify and resolve reactive work as needed, liaising with cross-disciplinary craft teams to facilitate repairs.
- Actively prevent pollution risks from assets, escalating threats per company protocols.
- Develop risk mitigation strategies and ensure compliance with regulatory bodies (Environment Agency/NRW).
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Team Coordination & Safety
- Collaborate with area Supervisors to implement continuous improvement initiatives.
- Uphold Health & Safety procedures for personal and team accountability.
- Adhere to QMS requirements to maintain audit compliance.
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Coverage & Flexibility
- Safely cover for annual leave and sickness within the operational area.
- Commit to a 1-in-4 weekend rota, including potential Bank Holiday coverage.
- Undertake unplanned duties as required by operational needs.
- Participate in on-call standby, ready to address (pollution) emergencies.
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Requirements
Essential Skills & Experience
✅ Qualifications
- NVQ Level 2 or higher (or equivalent, e.g. BTEC, ONC/HNC) – desirable but not mandatory.
✅ Technical & Regulatory Awareness
- Strong experience of Health & Safety compliance standards.
- Understanding of regulated treatment systems (e.g., Environment Agency/NRW frameworks).
- Proficiency with computer systems/software used for monitoring, reporting, and compliance tracking.
✅ Attitude & Compliance
- Passionate about environmental protection and operational efficiency.
- Willingness to healthy scepticism for permit adherence.
- Team-player mentality, ready to participate in training/development opportunities.
Good to Know
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Work Environment & Conditions
- You’ll balance planned and unplanned work, with a mix of shift hours (including weekends and Bank Holidays).
- Overtime will be considered on a reasonable basis.
- Company vehicle provided for operations covering the Vale of Glamorgan.
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Express Your Enquiry
- For additional details about the opportunity, email: Lee.Banks@dwrcymru.com.
Benefits
Complementing our competitive salary, we offer a comprehensive package designed to support your growth and well-being:
🔹 Leave & Flexibility
- 34 days’ holiday (pro-rated), including public holidays.
- Supportive family-friendly policies.
🔹 Financial Perks
- Variable pay scheme (annual bonuses based on company performance).
- Enhanced pension (up to 11% employer contribution).
🔹 Well-being & Lifestyle
- Discounts on gym memberships and high-street stores.
- Cycle-to-Work Scheme accessible.
- Access to an employee assistance programme (for personal and family support).
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🔹 Professional Growth
- Funded training opportunities, including mentoring/coaching.
- Clear progression pathways within operations.
🔹 Commitment to Community & Environment
- Active participation in safeguarding our drinking water, rivers, and seas.
- Membership of a not-for-profit organisation dedicated to customer trust and environmental preservation.
Who We Are: Dŵr Cymru Welsh Water
Our 3 million daily customers depend on us to deliver safe, reliable water and sanitation services. To uphold this commitment, we adhere to core values and behaviours, focusing on:
- Trust and integrity in every action.
- Respect for diversity (i.e., equality, disability, and inclusion policies).
- A secure working environment to protect assets and data.
Why You Belong Here
- You bring dedication, accountability, and environmental stewardship to our team.
- We are a ** Manufacturer of Pride as a not-for-profit**, fostering positiveness through purpose-led action.
- Not just a paycheck—there’s purpose in safeguarding what matters most: healthy homes, thriving communities, and pristine natural ecosystems.
Equality, Diversity & Inclusion
Applications are especially welcome from underrepresented groups: 🌍 Black, Asian, and Minority Ethnic (BAME) communities 🏳️♀️ Women 🏳️⚧️ LGBT+ individuals ⬛ People with disabilities ⚖️ Non-binary and gender-diverse candidates
We are committed to reflecting our customers AND crafting significance in every role, fostering an environment where voice and contribution are heard.
© Dŵr Cymru Cyf 2019 Dŵr Cymru Welsh Water
📍 Registered Office: Linea, Fortran Road, St Mellons, Cardiff CF3 0LT Wales Company No: 2366777
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