Aztec Group
Process Optimisation and Digitisation Manager
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Process Optimisation and Digitisation Manager
Process Improvement & Digitisation Project Lead
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.
We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle.
Our culture is what makes us a standout place to work. Our people are at the heart of our business—they put clients first, deliver service excellence, work as one team, build lasting connections, and embody our values and purpose.
Join our journey and discover what makes us the bright alternative.
About The Role
This is an exciting role within the Process Optimisation and Digitisation (POD) Team, helping to drive best practice, process optimisation, and digitisation across the Aztec Group.
You’ll work with POD team members and stakeholders to:
- Deliver excellent service to clients
- Enhance people’s experiences
- Ensure adoption and realisation of benefits
Key Responsibilities
- Lead improvement projects focused on process optimisation and automation
- Conduct process diagnostics using Lean Six Sigma and process mapping to identify inefficiencies
- Document business requirements to support process automation
- Quantify benefits achieved in terms of:
- Client satisfaction
- Risk reduction
- Efficiency and effectiveness
- Identify and remove operational waste, strengthening controls and leveraging existing platform capabilities
- Redesign business processes, addressing issues to improve:
- Customer service
- Efficiency
- Control and compliance
- Map customer journeys to enhance customer experience at all touchpoints
- Apply Continuous Improvement methodologies and user-centric design principles
- Ensure best practice adoption—scaling solutions and disseminating learnings systematically
- Oversee whole project lifecycles, managing operational improvement initiatives with a focus on:
- People change
- User journeys and adoption
- Continuously improve client and user experience through tactical deployment of platform capabilities
- Ensure effective adoption of initiatives, including:
- Training and support for new processes and tools
- Bridge the gap between technologists and non-technical stakeholders, translating business goals into clear project objectives
- Align goals with other streams for coordinated action
- Conduct ongoing assessments against success criteria and benefits
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Skills, Experience, and Qualifications
Essential Requirements
- 3+ years’ experience leading process improvement projects within Financial Services (mandatory).
- Experience in alternative fund services is an advantage.
- Experience in delivering one or more of:
- Lean Six Sigma
- Business Analysis
- Automation projects
- Strong client relationship and engagement skills, with a consulting background
- Senior stakeholder engagement and business partnership expertise
- Bachelor’s degree
Desirable Skills
- Excellent facilitation, influencing, and negotiation skills
- Experience bridging multiple jurisdictions and stakeholders
- Analytical mindset with reasoned logic for decision-making in complex situations
- Strong communication skills (written and presentation materials)
- Experience in technology-focused engagements
- Proven record in leading change management initiatives
- Strong risk management experience
Opportunity for development: Aztec provides in-house training and professional qualifications to support career growth.
Ideal candidates are quick learners, excellent at building relationships, and thrive in environments where client-focused collaboration is central.
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