Process Optimization - BU Client Coverage

• Strategic Planning, Value Realisation and Execution
  Support the execution of the Ops and EMEA GenAI strategy, aligned with firmwide priorities and business goals. Monitor the performance, adoption, and impact of GenAI use cases, providing regular updates, insights, and recommendations to senior leadership and governance forums. Define and track success metrics, operational efficiencies, cost optimisation opportunities, and return on investment for AI and automation initiatives.

• Regional Leadership and PMO Coordination
  Act as a key coordination point between Firmwide programmes and EMEA regional AI initiatives, including regulatory and strategic programmes such as the EU AI Act. Lead programme management activities across multiple stakeholders, ensuring effective prioritisation, execution, reporting, and alignment with global standards while addressing regional requirements.

• AI, Automation, and Market Connectivity
  Maintain strong awareness of emerging trends across GenAI, intelligent automation, workflow orchestration, agentic AI, and broader digital transformation technologies. Identify opportunities to enhance business processes, operational efficiency, client service, and employee productivity through scalable automation and AI enabled solutions. Engage with external industry forums, conferences, strategic partners, and technology providers to gather market intelligence, benchmark industry practices, and inform the regional AI and automation strategy.

What you’ll bring to the role:

• Relevant experience in GenAI strategy, product management, experimentation, innovation, automation, or digital transformation initiatives within a complex organisation.
• Strong understanding of GenAI, artificial intelligence concepts, intelligent automation technologies, and emerging tools, including familiarity with low code and workflow platforms such as Alteryx, UiPath, Power BI, and AI agents.
• Demonstrated process reengineering mindset with the ability to analyse, simplify, and redesign complex workflows and operational processes to identify opportunities for automation and optimisation.
• Experience managing or supporting programmes, projects, or strategic initiatives within a fast-paced environment. Previous Business Analyst or PMO experience is advantageous.
• Familiarity with agile delivery methodologies and tools, including Scrum, JIRA, and related collaboration frameworks.
• Understanding of technology governance frameworks, risk management processes, and control environments. Experience working with internal governance and approval processes such as MCS, MRM, SecArch, TAI, SPAR, and iShield is advantageous.
• Demonstrated ability to influence senior stakeholders, navigate complex organisational structures, and communicate complex technical concepts effectively to both technical and non-technical audiences.
• Strong stakeholder management, communication, and interpersonal skills, with the ability to engage effectively across business, technology, Operations, and control functions.
• Excellent analytical and problem-solving capabilities with strong attention to detail and the ability to structure and solve complex business challenges.
• Familiarity with enterprise workflow architecture, process orchestration, process mining, data integration concepts, and automation operating models is advantageous.
• Understanding of responsible AI principles, governance considerations, and human-in-the-loop control frameworks within regulated environments is beneficial.
• Self-starter with the ability to work independently and collaboratively, leveraging networks and cross functional partnerships to define and develop abstract concepts from inception through execution.
• Ability to manage multiple priorities and initiatives simultaneously while operating effectively within a dynamic and evolving environment.
• Experience working within financial services or other highly regulated industries is preferred, with an understanding of governance, compliance, and regulatory considerations relevant to EMEA markets.

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WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.