NFU Mutual
Process Standards Specialist
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Process Standards Specialist
Hybrid: 80% homeworking, 20% at a regional office (Stratford-upon-Avon / Glasgow / York / Bristol)
About the Role
Join NFU Mutual in developing a newly created Customer Process Centre of Excellence, helping reshape customer service strategies and enterprise-wide collaboration while championing process excellence and customer-centric design.
As a Process Standards Specialist, you’ll contribute to methodology development, governance, and high-quality documentation, ensuring processes remain scalable, compliant, and aligned with regulatory and business needs.
Key Responsibilities
- Support and enhance NFU Mutual’s process design methodology, maintaining consistency and compliance.
- Promote process governance and best practices across the organisation, fostering standardisation and customer-centric principles.
- Coordinate documentation for governance forums (CoE Steering Committees) to ensure clarity, accuracy, and security compliance.
- Manage design tooling administration, user guidance, and version control for critical assets such as:
- Playbook
- GI Process Catalogue
- Taxonomy & naming conventions
- Work closely with stakeholders to develop training materials and monitor industry trends in process design.
- Collaborate on cross-platform integration standards and contribute to one-off projects as needed.
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About You
- You’re detail-oriented, structured, and passionate about process excellence with experience in business administration or process documentation.
- Familiarity with process modelling tools and ability to translate complex processes into clear, accessible documentation.
- Strong communication and stakeholder engagement skills, coupled with a proactive mindset toward emerging methodologies.
- Ability to work both independently and collaboratively in a fast-evolving team.
Desirable:
- Degree in Business Operations or a related field.
- Certification in Lean, Agile, or alternative process improvement frameworks.
Work Environment
NFU Mutual values diversity and inclusivity, tailored recruitment experiences (e.g., disability adjustments), and a future-work-readiness culture. Whether you define as neurodivergent, international, or from underrepresented backgrounds, we welcome applications from all.
Salary & Benefits
Compensation
- Salary: Up to £35,000 (dependent on experience).
- Annual bonus: Up to 10% of salary.
- Pension: Employer contribution (up to 20%), including your 8%.
- Leave: 25 days + bank holidays, with a buy/sell/holiday trade scheme.
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Other Perks
- Family-friendly policies to balance work and personal life.
- Supermarket, travel, and High Street discounts (via shopping cards).
- Gym contribution: £20/month (subject to terms).
- Health & wellbeing plan (cashback on dentists, opticians, physiotherapy etc.).
- Voluntary private health/dental insurance.
- Employee Volunteering Day annually.
- £500 unlimited ‘Refer a Friend’ bonus.
- Life assurance (up to 4x salary cover).
- 15% discount on NFU Mutual insurance products.
- Employee car scheme (salary sacrifice).
Working Life
- A Dragon’s Den-ranked insurance sector leader, recognised for excellence in:
- Gallup Exceptional Workplace Awards (10/10 years).
- Glassdoor’s “Best Employers” UK list (2023–2026).
- Global Top Employer awards (2023–2026).
- Culturally, we prioritise:
- Trustworthiness, financial sustainability, employee care.
- Opportunities for growth, recognition, and professional development.
Notable citations include prominence in the 2023–2025 LinkedIn Best UK Mid-Sized Employers and Race at Work Charter endorsements.
PS: Your unique experiences and qualifications are what make them exceptional—applicants of all backgrounds encouraged to apply.
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