Wiltshire Council
Processing Officer
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Salary: £25,989 - £26,824 per annum
Hours per week: 37 hours
Interview date: Week commencing Monday 3 August 2026
About the Role
Join Wiltshire Council as a Processing Officer and make a difference using your meticulous and investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring that all matters are processed accurately and in accordance with legal and policy frameworks.
The team manages a variety of tasks, including issuing permits, responding to challenges against Penalty Charge Notices, and addressing general parking-related enquiries. The postholder will be required to use strong analytical and communication skills, alongside excellent attention to detail, to ensure complex information is delivered accurately and concisely.
As the first point of contact, you will take responsibility for enquiries and provide guidance on matters relating to parking, permits, and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners, such as the Police and the NHS, to deliver high-quality, compliant services.
Why Us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.
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We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported, and able to do their best. We do not tolerate discrimination, bullying, or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust, and respect, guided by our vision and Our Identity.
Contact Details
Joanne Pattison, Parking Services Manager, Joanne.Pattison@wiltshire.gov.uk, or call 01249 706 325.
Matthew Sheppard, Parking Appeals Supervisor, matthew.sheppard@wiltshire.gov.uk, or call 01249 706 286.
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application Criteria
Please download and read the role description and person specification here carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
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Statement of Commitment to Equality and Inclusion
https://www.wiltshire.gov.uk/equality-diversity-public-sector-duty
Disability Confident Employer
Application Process
https://jobs.wiltshire.gov.uk/help-and-support
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
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