Serco Plc
Procurement Co-ordinator
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Procurement Officer
Location: Hybrid - Flexible working - Norfolk and Norwich University Hospital
Salary: £30,636.32 - £33,298.12 plus excellent benefits
Schedule: Monday - Friday 8am - 4pm, 37.5 hours per week
Ready to impact a better future?
As a Procurement Officer in our Facilities Management team, you’ll play a vital role in keeping operations running smoothly by ensuring goods and services are sourced efficiently and delivered on time. Your work will help colleagues deliver essential services and create a positive impact on the environments we manage.
In this role, you’ll work closely with suppliers and internal teams, helping to maintain strong relationships and ensuring procurement processes are accurate, compliant, and cost-effective. Your attention to detail and proactive approach will support service delivery and help drive continuous improvement across the contract.
What you’ll do as a Procurement Officer
You’ll be entrusted to:
- Raise, place, and manage purchase orders in line with operational requirements, ensuring accuracy and compliance
- Monitor order progress, proactively chasing and expediting urgent or critical requests
- Liaise with suppliers to confirm delivery dates and resolve any issues or delays
- Process goods receipt notes and support invoice matching to ensure timely and accurate payments
- Maintain accurate procurement data and produce reports on order status, outstanding items, and invoices
- Support supplier performance monitoring and build effective working relationships with stakeholders
Does this sound like you?
You’ll be a great fit for this role if you have:
Essential
- Strong organisational skills with the ability to manage multiple priorities
- Good communication and stakeholder management skills
- Strong numeracy and literacy skills with attention to detail
- Proficient in Microsoft Excel
Desirable
- Experience within Facilities Management, construction, or healthcare environment
- Working knowledge of ERP systems (e.g., SAP)
- Understanding of purchase-to-pay (P2P) processes
- Experience in procurement, supply chain, or accounts payable environment
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Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Annual Leave Entitlement: 27 Days + 8 Bank Holidays, after 5 years = 29 days + 8 days and then after 10 years is 33 days + 8 Bank Holidays
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion, and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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