Description

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We are seeking a commercial and collaborative Procurement Manager to join our Finance team's Vendor function. Reporting to the Head of Procurement, you will play a central role in shaping how we buy, negotiate, and manage key partnerships across technology, operations, and our people teams. This is a highly visible role where you will act as a trusted advisor to internal stakeholders, driving commercial value and championing procurement best practices across the entire business.

Responsibilities

• End-to-End Procurement: Lead end-to-end procurement activity for complex, high-value contracts across technology, data, operational services, and people team categories.
• Sourcing Strategy: Develop and execute sourcing strategies that create genuine market competition and deliver measurable cost savings and value.
• Commercial Modelling: Build and maintain commercial models from supplier quotes to identify negotiation opportunities and inform strategy.
• Contract Renewals: Own contract renewals, ensuring no auto-renewal is missed and every renewal is approached with a clear commercial plan.
• Contract Negotiation: Negotiate contract terms, pricing, SLAs, and exit provisions that protect the business and reflect market rates. Negotiate and establish competitive commercial agreements, documenting evidence of commercial improvements or cost avoidance.
• In-Contract Management: Manage agreements post-contract by measuring the relationship against agreed SLAs, engaging with internal stakeholders, and ensuring a regular cadence of MI meetings with material strategic suppliers.
• Performance Optimisation: Look for opportunities to optimise vendor's commercial and operational performance as well as internal processes.
• Requirements Gathering: Identify, document, and agree requirements at the beginning of a project to provide clarity during the contracting, negotiation, and sign-off process.
• Market Awareness: Maintain a sound working knowledge base of category supplier capacities in the market, category market trends, and developments, attending trade events and conferences where applicable.
• Workflow Maintenance: Ensure that all procurement and contractual workflows are maintained and kept up to date within the contract management system.
• Stakeholder & Vendor Relations: Build healthy and productive relationships with key internal stakeholders within category spend areas. Act as a point of escalation, providing guidance and support to stakeholders across the organisation. Work closely with the Vendor onboarding teams ensuring supplier on-boarding is in line with process and regulations.
• Reporting: Contribute to Monthly reporting and updates to Executives (VMF).
• Best Practice Advocacy: Champion procurement best practice across the business, improving commercial awareness and policy compliance.